BBUSMKT16 Business Marketing

BBUSMKT16 Business Marketing

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BBUSMKT16 Business Marketing

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BBUSMKT16 Business Marketing

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Course Code: BBUSMKT16
University: Torrens University

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Country: Australia

Question:

Discuss About The System Leading To Improvement Of Its Performance?

 
Answer:
Introducation

Currently, there is no proper channel for dealing with hazards in the company since one person is not in a position to address the emerging issues in different sectors in the firm. Therefore, the company has recorded a number of hazardous injuries in its daily operations. In fact, lack of proper monitoring system has forced the operational manager to conduct manual supervision which is tedious and time-consuming in the long run.
Absenteeism
There are rampant cases of absenteeism in the company, and this is triggered by lack of morale among the employees and poor working environment which has resulted in poor health safety. Therefore, most employees’ fears for their health and thus, lowering the company productivity as well as destroying cultivate and long term work relationship.
 
Storage Problems and Challenges
Although the unwanted chemicals in the store have been separated and eliminated, the major problem is that there is no proper channel of removing the leftovers from the leading store. Additionally, some of the products are supplied in bulky and thus, affecting the transportation and lifting operations. Lack of stress mats for the operators in the cash office also poses a major challenge and therefore, the workers in the office have to tolerant standing on the floors made of concrete for more than seven hours.
Lack of Staff Training
Another essential problem in the company is that there is no proper training, supervision as well as cost control in accordance with workers health safety in the enterprise. Extensively, there is little usage and emphasis on the personal protective devices and equipment among staff members. Therefore, workers have the risk of suffering from disorders such as eye problems and earing related challenges. The storeroom too lacks precautionary posters and alarms for emergency as well as visible and outlined work safety procedures. In fact, the primary cause of this issue is lack of induction and staff noticeboard for informing the workers on the safety measures and induction process for new employees.
Another fundamental problem faced by the company is the way of balancing the bad press and the health safety to ensure that the public doesn’t tarnish the firm. This issue arises due to the expansion plan which the company management has put in place. Therefore, the worry is the legal responsibility and framework of curbing the issues and handling the hazardous substances. 
Exploring Possible Solutions
Currently, the company is facing a crisis as far as the absenteeism is concerned and therefore, there is need to work on it in the meantime. The possible remedy to the crisis is to initiate motivation related programs at the department levels. The motivation roles may include and not limited to the cash award, promotions, and scholarships for the top performers for each sector. Secondly, lack of proper training is an immerse issue which one cannot underrate based on the impact which it has on the productivity. Most staffs are not well conversant with the existing company safety and precautions, and thus, there is need to work on the possible remedy to the crisis which will entail proper orientation of new staff as well as educating members on the safety measures and their impacts on the individual health.
Conclusions and Recommendations
In conclusion, Pitstop firm has reported great and significant transformation and high productivity in the last five years. However, the major challenge is that the company still faces pertinent problems which are not limited to legal operation measures, management crisis as well as brand image and related environmental challenges. The key recommendations which one can table for consideration to the general manager on WHS include
One, introducing Health Safety practices in the company by advocating for compliance with the regulations set by St. John’s ambulance which includes training staff on how to adhere to the safety measures. Some of the safety measure which includes having first kits, installation of emergency buttons as well as strict adherence to the work procedures. Furthermore, it is important to integrate current management systems using WHSMS channels. The policies include combining Pitstop management laws with ISS buyout stores and this aims at adopting alternative measures which are more efficient but less expensive. Finally, it worth recommending the National Safety Council of Australia to come on board and educate managers on how to handle the WHS obligation and responsibilities since the training will offer the company an opportunity to improve on health care and thus, increasing productivity.
 
Recommendation Improvement of the WHS Management System
Due to the growing and development of new Pitstop Pty Ltd brunches, a larger number of populations get employed to work at the company in various sectors. The company employee’s diverse group of people ranging from nationality, gender age as well as race. Therefore, the industry plays a vital role in driving the economy of the country. However, due to the emergence of new Pitstop Pty Ltd brunches, employment of large group of people as well as the establishment of new management, several changes should be made to help protect the worker health and safety hence preventing unnecessary injuries and death. Therefore, the following recommendation should be put in place to help reduces damages, injuries and losses by Pitstop Pty Ltd and ensures that there is an improvement of the WHS management system.
Consultation
Pitstop Pty Ltd should ensure that there is consultation between the company leadership and the employee so that effective management of the work health and safety can be employed within the organization. The firm should ensure that there is continuous consultation with the employee because the process enables the workers to contribute their opinion about how the implementation of the safety practices as well as different system design to make health, safety as well as the welfare of the employee is taken into consideration. Involvement of employees in various levels plays a vital role in making sure that there is a safe working place.
Moreover, Pitstop Pty Ltd should ensure that relevant information about health; safety and welfare of workers are shared using effective channels that can reach everybody within the firm. The employee should be given the opportunity to express their opinion as well as making timely contribution to the resolution concerning workers health, safety, and welfare in the workplace. The primary procedure for consultation should be conducted in accordance with health and safety representatives which is in line with 2011 worker health and safety act
Training and Proficiency
The Pitstop Pty Ltd in discussion with the employees should come up with training needs in line with competently performing work activities that include health and safety teaching. The organization should determine the competencies, teachings, as well as experience needed by the workers as well as other staff to ensure safe performance of various responsibilities within the workplace. Job description plays an important role in outlining specific competencies and qualification that is required. For example, in the scenario that requires employees to operate machine during the construction of infrastructure, specialized training as well as qualification play major role in the reduction of injuries and death. Moreover, for additional worker health safety, additionally training first aid officers together with safety support officers should be readily available in the workplace. Consequently, programs for training on worker health and safety should be organized and run annually.
Responsibility and Accountability
To ensure workers and staff members of the Pitstop Pty Ltd are safe, the organization should employ Worker Health and safety policies. The policy defines as well as communicate responsibility and holding into account, the CEOs, managers, head of workers union and employees injuries and damages in various departments.
The manager and workplace health safety have authority in ensuring that WHSMS demands are established, implemented as well as maintenance carried out in accordance with the 2001 occupational health and safety act. Additionally, reports concerning the performance of WHSMS should be done to Pitstop Pty Ltd so as to enable review thereby necessitating WHSMS improvement.
Communication
Pitstop Pty Ltd WHS, safety and welfare documentation as well as health and safety information should be communicated to the employees, staff, contractors and other visitors using the following channels

Website for workplace health and safety
Induction programs for employees health and safety conducted online
Induction programs for contractors health and safety did online
Emailing of employees, staff, and targeted correspondence
Employee publication
Safety signage
Safe working procedures as well as safety manuals

Reporting
Pitstop Pty Ltd should come up with the following reporting regular measures on health and safety presentation.

Inspection of health and safety of workplace
Hazards, accident and incident reports
Reports of the injuries, health, and safety to the Pitstop Pty Ltd company
Audits on health and safety of WHSMS should be done
Injured employees and staff members should be reported for compensation

Documentation
Pitstop Pty Ltd should have a wide range of WHSMS documentation easily available and accessible to the employees and staff members to the health and safety workplace website. Policy, as well as work health and safety documents, should be developed on the requirement by the new legislation. Changes in new teachings, procedures, as well as trends that have been identifying in the hazard, accidents and incidents reports, should be review frequently so that can remain relevant and current.
 
Managing of Operational Risk
The company should come up with the procedure for managing operational risk like identification of risk control, risk assessment as well as evaluation of effective control measures as documented in the WHS risk control methods.  For example, the firm should conduct annual safety audits to evaluate WHS Management system effectiveness. Moreover, workplace inspection should also be conducted with the help of safety support officers to identify hazards that exist within the workplace (Mathews, & Corbo, 2014).
Report on the Performance of the WHS Management System.
The WHSMS can be described as part of the organizational general system of management that is used to manage the health and safety of workers. WHSMS entails range of component starting from policy, procedures, planning activities, resources as well as different activities. Pitstop Pty Ltd established WHSMS for general benefits for staff and employees community. Implementation of the WHSMS by the firm ensures that there are systematic methods in the management of the worker health and safety that is associated with the company
The report on performance worker health and safety management system (WHSMS) reviews the effectiveness in securing the health and safety of working people within the workplace. The report indicates that WHSMS outline the fundamental element that is required by employees and staff members to ensure the successful running of the organizational activities. Additionally, the report looks at the barriers, challenges, and solutions that prevent for the efficient performance of the WHSMS in ensuring that safety and health of the workers within the Pitstop Pty Ltd firm are put into risk. The report also looks at the WHSMS poor performance areas within the organization and explores potential solution to the bad performance (Barnshaw, & Letukas, 2010 p. 490).
Targets of WHSMS performance outline a detailed measured performance condition arising from the Worker Health and Safety Objectives that require being met to realize those aims. Moreover, MHSMS Performance indicators are processes that examine whether goals have been achieved. The indicators include rates, ratios or indices reflecting how best the WHS management methods are operating. The indices include a reduction in the injuries, death rates and employee absenteeism from the worker. Moreover, reduction in the number of hazards, incidents as well as near miss reported indicates the positive performance of WHSMS.
Examination and consultations with WHS experts have acknowledged various kinds of barriers to WHSMS success. These relate mainly to the way that WHSMS are being applied in the Pitstop Pty Ltd. Perhaps due to the increasing popularity, introduction always occurs under discouraging circumstances. Various barriers have contributed to the ineffective performance of the WHSMS thereby putting the health and safety of employees and staff of the company at a big risk. The following barriers lead to poor performance of WHSMS.

The incorrect audit tools usage (whereby the tool are being governed by illogical management objectives, as well as being conducted without sound auditor skills, standards, and criteria)
Failure to meet essential conditions for WHSMS success (by not modifying structures to organizational requirements, imposition without discussion, poor senior management commitment as well as the poor involvement of employee).

Therefore, the report proposes the following solution to bits of help solves the challenges hindering effective performance of the WHSMS.
Holding of Discussions
A dialogue between controlling of employees on safety as wealth health-related issues, intended at exchanging opinions, establishing the employees’ views, taking them opinions into contemplation, as well as endeavoring to reach an agreement, to foster participation, involvement, and cooperation
Induction is the practice of bringing in new workers to the firm which include the employee, supervisors as well as the senior members of the organization enables taking place m familiarise with the technologies and the process taking place in an organization. Therefore, induction will help the workers and staff to be well equipped with the idea on how to use audit tool entirely.
Defining each person role, responsibility, as well as accountability within the occupational health and safety, plays a critical role in ensuring workplace health and safety. Good governance will ensure that the problems of poor senior management commitment as well as the inadequate involvement of employee are resolved.
 
Conclusion
Within the Pitstop Pty Ltd firm, through WHSMS, the areas with leading causes of poor performance were found to cover three broad areas: technical area, cultural as well as governance. The report identified various causes that lead to poor performance as follows. Technical problems were caused by poor identification of the risk and ineffective risk management defense systems. Moreover, cultural problems were caused by the poor motivation of workers, bad attitude of the worker towards their duty. Finally, the report identified that bad governance was as a result of the poor strategy in management of the machine and lack of well-established monitoring and evaluation methods (Barnshaw, & Letukas, 2010 p. 490).
Recommendation
The report recommends that poor performance as a result of the technical problem can be resolved through timely identification of risk and the necessary measure was taken resolve injuries and death caused by the problem. Additionally, training of workers to enable them has adequate knowledge on the technology. Moreover, the issue of governance can be resolved through assigning each role there fostering accountability and responsibility. Finally, the cultural problem can be solved through giving a motivational talk to the workers to uplift their attitude. Therefore, if the recommendation is carefully implemented, the performance of the system because through training on employees, they will be able to operate the machine effectively and efficiently thereby ensuring the smooth running of the system. Good governance helps in enhancing the effective function of the system since each, and every person has a responsibility proper maintenance is done thereby leading to the proper performance of the system. Moreover, proper governance also allows for inclusive participation that enables staff members as well as the employees leading to proper decision-making on how to improve the system leading to improvement of its performance.
 
References
Barnshaw, J., & Letukas, L. (2010). The low down on the down low: Origins, risk identification and intervention. Health Sociology Review, 19(4), 478-490.
Mathews, S. H., & Corbo, J. (2014). U.S. Patent No. 8,768,812. Washington, DC: U.S. Patent and Trademark Office.

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