BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Question:
Discuss about the Reflective Practice Assessment Developing Your Communication Competency.
 
 
Answer:

Developing effective communication competency: Reflection
Effective communication is a process that is gradual. It does not happen at once and needs a commitment to be attained. To help individuals with their communication, experts developed communication diagnostic tools that help assess one’s communication skills. Through them, people get to know about their strengths and weaknesses in interpersonal communication. I took five communication and personality diagnostic tools and they helped me to determine my strength and weaknesses in this field. Therefore, this paper provides a reflection regarding the diagnostic tools results, areas that need attention and plan for action.
Diagnostic tools
Nothing gives more satisfaction than knowing who you are. Discovering oneself is not only important to you but also to people you relate with. Knowing oneself can be an exhausting journey. If not done carefully, one may end up with a wrong perception of self. Probably, this is what the brains behind communication and personality tests thought hence they found a way of making knowing you easier and fun.
Communication Diagnostic tools have gained worldwide recognition for their ability to measure a person’s interpersonal communication skills. Moreover, more organizations have opted to apply them in employee recruitment processes. Lucky enough, those who have used them have attested that the tools have helped in hiring qualified employees who know how to communicate with both clients and colleagues.
To assess my interpersonal communication skills, I used five communication diagnostic tools; The Big Five project, TV character, Life orientation tests, Self-Perceived Communication Competence Questionnaire and Tolerance for Disagreement. I found Life orientation test to be the most interesting. I scored 27 meaning that I am quite optimistic. The life orientation test is brief, clear and easy to use. The questions are specific and do not need a lot of thinking to answer.
 
The Big Five project test tool assessed my personality test. It describes people based on openness to experience, Conscientiousness, extroversion, agreeableness, and neuroticism.  The aim of the Big project test in communication is to generate feedback which completes the circuit of communication and improves general communication process with the implementation of recommendations obtained from the receiver of the message (Miller, 2014).
Notably, the Big Five project test is a big success in the general improvement of the communication process with the senders of information having an opportunity of improving on the same based on the assessment and feedback from the receiver. I scored 63 in this test. The fact that this test uses plenty of variables to arrive at a personality type assures me of its accuracy because of its in-depth approach in assessing my personality.
The Self Perceived Communication Competence Questionnaire gives an assessment tool of how individuals analyze levels of their communication abilities. This is how individuals view their abilities in communication as effective communicators (Kalat, 2013). According to this tool, the competence in communication is attributed to important components passed within a given piece of information. Notably, the communication competence in this context is based on the perception of the sender which might not necessarily conform to the receiver’s perceptions and interpretation.
In this tool, I score 72, which is found at the moderate level. Based on the Self-perceived communication competence questionnaire, the sender of the information gets time to put more emphasis on the actual points that he/she feels and more important and more likely to support and sustain the process of communication. In a nutshell, the competence discussed in this communication diagnostic   tool is not necessarily the actual competence but rather the perceived competence which may vary.
Even though self-perceived communication competence questionnaire has been vital in improving the communication processes, I feel that much of the assessment in this tool is subjective rather than objective. It relies on the perceptions of individual and does not have pre-set standards of evaluation. The value of competence is rarely driven from the generator but the consumers of the message. Specifically, a subjective observation and receiver-report and self-report which are some of the methods used in measuring communication competencies in this tool are great impediments towards the achievement of objective communication.
 
Tolerance for Disagreement test evaluates the extent to which a receiver of a message can tolerate information which he/she does not believe to be true. This a common phenomenon in the communication process where the receiver and the sender have the underlying difference and must, therefore, reach a middle ground for an  effective communication to occur.  Those who can withstand other communicators with different worldviews and thoughts turn out to be more effective communicators than others who get easily irritated with the information they don’t perceive as true. The aim of this diagnostic tool was to improve interpersonal communication by encouraging communication tolerance between individuals from a different upbringing, political divides, religious backgrounds, cultural orientations or any demographic variations. I scored 40 in this assessment. This puts me at a moderate level. In my own take, Tolerance for Disagreement test is an important tool in the communication process taking into account the heterogeneous nature of communication players across the world. There is an ever-increasing need for tolerance to achieve the goals of communication.
The TV Character test, assess our communication skills and personality type using famous TV programs. For example, I used the 24-series to establish my character. After answering the questions, the result showed that I was Jack- the starring. This is because from my answers- I was open-minded, host and straightforward.
None of the tests I took was inaccurate. I found all the results correct. Moreover, these tests enabled me to identify my weak point in communication. I am not effective in conflict management and controlling my ego when communicating with colleagues. The two weaknesses have put me in critical situations that nearly rendered me jobless.
Communication is an essential element in the progress of any organization. Execution of plans and managerial responsibilities revolve around proper communication. Even though there are various definitions of communication, communication scholars are in agreement that communication is the processes of sharing meaning through a symbol system. Effective communication is evaluated based on communication diagnostic tools. I believe that the diagnostic tools challenge me to be better in interpersonal communication through being open-minded, humble and have good listening skills.
Literature Review
From the diagnostic tools, I have discovered that I have weaknesses in conflict resolution and ego management. These areas often interfere with how I communicate with my colleagues at work. In this section, I will review what other authors have written regarding this topic.
 
Conflict management
Conflict occurs when our opinion, thinking, and perspectives clash with others’. It is during such moments that we need to stop and think about how we can restore things back to normal. Throughout our lives, we may be involved in conflicts. They may be personal or organizational. Personal conflict occurs when we feel that others are opposing our interest. Similarly, organizational conflicts occur when there clashing interest regarding resources, goals, and roles.
Although many people view it as destructive, a conflict can be constructive if managed responsibly. Destructive conflicts are dangerous and may cost one what he/she took long to build. For example, being involved in a conflict with your supervisor of 15 years could lead you to be fired. This will have denied you an opportunity to earn a living. Consequently, you may not manage to pay your bills thus being chased from your rented home. The long chain of consequences of destructive conflicts is the main reason institutions have invested so much in conflict management.
Conflict management is not a stage, it is a process. It is not a one-time thing; it is continuous (Stamato, 2014). It is a collective role that needs everyone’s contribution. For example, in an organizational setup, management should formulate policies that offer guidelines for the processes to follow when employees encounter conflicts. Most established corporations usually have a specially constituted conflict management committees in all departments. They listen and recommend options for solving the conflict.
The best tool to use in conflict management is conflict resolution. Although the title is often used interchangeably with conflict management, the two are different. Conflict resolution provides first-hand short-term solutions for conflicts. A set of conflict resolution strategies are then used in conflict management to prove long-term solutions to dealing with conflicts in the organization.
Psychodynamic Approaches to Personality
These are concepts employed to explain the basis of behavior. They are a Structural model of personality by Sigmund Freud, Inferiority and birth order by Alfred Adler, Psychosocial development by Erik Erikson and Objects Relations theory. It is believed that personality s the root of behavior during communication. Therefore, these approaches will help to understand ego and how to control it during communication.
The structural model of personality states that there are 3 components of a personality. That is id, ego, and superego. One is born with id, a component that always seeks pleasure regardless of the circumstances (Thangarathinam, 2015). Ego aims to gratify id by first considering the context. Superego develops later, and it gives one the ability to choose right over wrong. Nonetheless, Freud states that the ego is the strongest principle of one’s personality.
The Inferiority and birth order approach holds that initially, we all have feelings of weakness and inferiority. These become driving forces towards being strong and superior. Additionally, one’s birth order plays an important role in personal growth. Adler claims that first-born children tend to feel inferior when their siblings arrive (GWI, 2012). Middleborn children usually do not feel inferior but constantly have the urge to take the position of the firstborn hence they have the tendency of being the most successful in a family (Nuru, 2014). Being often pampered, the last born has the least power hence they tend to have inferiority complex just like firstborn children.
Psychosocial developments theory states that in order for one to become successful in life, he/she must first overcome some challenges. For example, at 0-1 year, a child must trust others lest he becomes fearful in later life (McCleskey, 2014). Similarly, a child between 3 and 6 years should be organized otherwise he will always reject leadership positions in later life. Erikson concludes these stages of personality development by stating that ego integrity during the adult stage is rewarded with a happy and positive personality (Kolk, 2016). Objects relations theory holds the view that an object relates to another through behaviors. These behaviours are affected and shaped by the results of past interpersonal relationships. The theory is mostly used to expound on behavior specifically in a family context.
The best way to deal with conflicts and ego is being flexible and respectful during communication. This will ensure we do not offend other parties and frustrate their efforts in reaching out (Jumbert, 2016). Each one of us comes from a different social, political and economic background. Although these actors are often underrated, they play a critical role in determining the nature of communication we have with others. During interpersonal communication, it is important to consider these factors.
 
Action Plan
After identifying conflict management and personal ego as key impediments in my communication process, I have consequently created an action plan that would see me through these challenges within the next six. I have evaluated that my action plan that I tend to carry out in the next six months is specific, measurable, attainable, realistic and timely
To begin with, I would utilize the knowledge from key resource persons who are successful in the field of communication. I believe that every success does not come easily but through challenges. I will seek to learn from the veterans of communication on how to overcome the challenges brought by self-ego and conflicts of interest in communication. This for sure will provide a realistic approach to improving my communication skills since I will be able to receive firsthand information from communication experts from the relatively similar environment. Particularly, I will identify two communication experts from within my locality whom I will be meeting on a weekly basis and discuss and share my plight so as to get the best ways of overcoming those challenges in communication.
Moreover, during this period, I will take advantage of regular communication workshops, conferences, and seminars organized within our community. These conferences I believe will help me live up to my dream of being an all-around effective communicator.  In this conferences and seminars, I will be attending with an open mind and great desire to learn on key skills of overcoming self-ego and conflict of interest in my communication process, like before many admirable communication experts have attributed their success to conferences and seminars which gives me more hope to being part and parcel of these success stories. I am aiming at attending at least four conferences within this period of six months
In addition, I have a plan to enroll in a tertiary institution in my local town for a short course in conflict management in communication. This course goes for 16 weeks hence it will be realistic to accomplish within four months and still remain with some period to accomplish other plans within my action plan. In my six-month action plan, enrolling in a college will help me have a professional approach to overcoming the challenges of conflicts and self-ego in my communication.
Above all, I will take my personal initiative to carry out extensive research on how to overcome the challenges of conflict of interest and personal ego in communication. I will read through the communication journals, books and other relevant scholarly articles on communication with an aim of improving my skills in communication within this period. This I will majorly dwell in during my free time especially during the weekends when I can walk into the nearby library to carry out my research.
In conclusion, interpersonal communication skills need time to develop and polish. Therefore, through the mentioned interventions, I plan to improve my skills in conflict resolution and ego management. This way, I can get along better with my colleagues.
Time Schedule

Criteria

October

November

December

January

February

March

Identify mentors to help in interpersonal communication

 

 

 

 

 

 

Attend workshops involving communication

 

 

 

 

 

 

Reading communication journals and books

 

 

 

 

 

 

Conflict management course

 

 

 

 

 

 

 
References
Andelic, G. (2011). The impact of Globalization on the Insurance and Reinsurance Market of Eastern Europe. South East European Journal of Economics and Business , 95-112.
Coser, L. (1997). Social Conflict and Theories of Social Change. The British Journal of Sociology , 197-207.
GWI. (2012, April 5). Top 8 Components of a Disaster Recovery Plan for Business. Retrieved October 8, 2016, from GWI: https://www.gwi.net
Hedges, K. (2015, June 5). How To Manage Conflict. Retrieved October 10, 2016, from Forbes: https://www.forbes.com
Johns, G. D. (2016). Conflict Managementment and Peace Science. SageJournals , 20-45.
Juan, A. D. (2015). The Ba’athist Blockout? Selective Goods Provision and Political Violence in the Syrian Civil War. Journal Of Peace Research , 20-30.
Jumbert, G. E. (2016). 2016. Moving Media and Conflict Studies Beyond CNN Effect , 15-30.
Kalat, J. (2013). An Introduction To Psychology 10th Edition. North Carolina: North Carolina State University.
Kolk, A. (2016). The social responsibility of International business: From ethics and the environment to CSR and sustainable development. Journal of World Business , 23-34.
McCleskey, J. (2014). Situational, transformational, and transactional leadership and leadership development. Journal of Business studies, Quarterly , 117.
Miller, O. (2014). The Negotiation Style : A Comparative Study between the Stated and in-Practice Negotiation Style. Science Direct , 200-209.
Nuru, A. (2014, May 23). Between Layers: Understanding the Communicative Negotiation of Conflict Identities by Transgender individuals. Retrieved October 10, 2016, from Research Gate: https://www.researchgate.com
Ramsbothan, O. (2016). Contemporary Conflict Resolution. Bradford: Bradford University.
Stamato, L. (2014). The New Age Of Negotiation. Ivey Business Journal , 5-10.
Sumita, B. (2011, March 2). Conflict Management. Retrieved October 10, 2016, from Oxford Bibliographies: https://www.oxfordbibliographies.com
Thangarathinam, R. R. (2015). Optimizing Negotiation Conflict in the Cloud Service. The Scientific Journal , 15.
Vertino, K. (2014). Effective Interpersonal Communication. The Online Journal of Issues in Nursing , 5-10.
Yuan, W. (2015). Conflict Mangement in China. International Journal of Conflict Management , 20-30.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

Free Samples

BUSN20017 Effective Business Communications

.cms-body-content table{width:100%!important;} #subhidecontent{ position: relative;
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BUSN20017 Effective Business Communications

0 Download11 Pages / 2,696 Words

Course Code: BUSN20017
University: Central Queensland University

MyAssignmentHelp.com is not sponsored or endorsed by this college or university

Country: Australia

Question:
Discuss about the Reflective Practice Assessment Developing Your Communication Competency.
 
 
Answer:

Developing effective communication competency: Reflection
Effective communication is a process that is gradual. It does not happen at once and needs a commitment to be attained. To help individuals with their communication, experts developed communication diagnostic tools that help assess one’s communication skills. Through them, people get to know about their strengths and weaknesses in interpersonal communication. I took five communication and personality diagnostic tools and they helped me to determine my strength and weaknesses in this field. Therefore, this paper provides a reflection regarding the diagnostic tools results, areas that need attention and plan for action.
Diagnostic tools
Nothing gives more satisfaction than knowing who you are. Discovering oneself is not only important to you but also to people you relate with. Knowing oneself can be an exhausting journey. If not done carefully, one may end up with a wrong perception of self. Probably, this is what the brains behind communication and personality tests thought hence they found a way of making knowing you easier and fun.
Communication Diagnostic tools have gained worldwide recognition for their ability to measure a person’s interpersonal communication skills. Moreover, more organizations have opted to apply them in employee recruitment processes. Lucky enough, those who have used them have attested that the tools have helped in hiring qualified employees who know how to communicate with both clients and colleagues.
To assess my interpersonal communication skills, I used five communication diagnostic tools; The Big Five project, TV character, Life orientation tests, Self-Perceived Communication Competence Questionnaire and Tolerance for Disagreement. I found Life orientation test to be the most interesting. I scored 27 meaning that I am quite optimistic. The life orientation test is brief, clear and easy to use. The questions are specific and do not need a lot of thinking to answer.
 
The Big Five project test tool assessed my personality test. It describes people based on openness to experience, Conscientiousness, extroversion, agreeableness, and neuroticism.  The aim of the Big project test in communication is to generate feedback which completes the circuit of communication and improves general communication process with the implementation of recommendations obtained from the receiver of the message (Miller, 2014).
Notably, the Big Five project test is a big success in the general improvement of the communication process with the senders of information having an opportunity of improving on the same based on the assessment and feedback from the receiver. I scored 63 in this test. The fact that this test uses plenty of variables to arrive at a personality type assures me of its accuracy because of its in-depth approach in assessing my personality.
The Self Perceived Communication Competence Questionnaire gives an assessment tool of how individuals analyze levels of their communication abilities. This is how individuals view their abilities in communication as effective communicators (Kalat, 2013). According to this tool, the competence in communication is attributed to important components passed within a given piece of information. Notably, the communication competence in this context is based on the perception of the sender which might not necessarily conform to the receiver’s perceptions and interpretation.
In this tool, I score 72, which is found at the moderate level. Based on the Self-perceived communication competence questionnaire, the sender of the information gets time to put more emphasis on the actual points that he/she feels and more important and more likely to support and sustain the process of communication. In a nutshell, the competence discussed in this communication diagnostic   tool is not necessarily the actual competence but rather the perceived competence which may vary.
Even though self-perceived communication competence questionnaire has been vital in improving the communication processes, I feel that much of the assessment in this tool is subjective rather than objective. It relies on the perceptions of individual and does not have pre-set standards of evaluation. The value of competence is rarely driven from the generator but the consumers of the message. Specifically, a subjective observation and receiver-report and self-report which are some of the methods used in measuring communication competencies in this tool are great impediments towards the achievement of objective communication.
 
Tolerance for Disagreement test evaluates the extent to which a receiver of a message can tolerate information which he/she does not believe to be true. This a common phenomenon in the communication process where the receiver and the sender have the underlying difference and must, therefore, reach a middle ground for an  effective communication to occur.  Those who can withstand other communicators with different worldviews and thoughts turn out to be more effective communicators than others who get easily irritated with the information they don’t perceive as true. The aim of this diagnostic tool was to improve interpersonal communication by encouraging communication tolerance between individuals from a different upbringing, political divides, religious backgrounds, cultural orientations or any demographic variations. I scored 40 in this assessment. This puts me at a moderate level. In my own take, Tolerance for Disagreement test is an important tool in the communication process taking into account the heterogeneous nature of communication players across the world. There is an ever-increasing need for tolerance to achieve the goals of communication.
The TV Character test, assess our communication skills and personality type using famous TV programs. For example, I used the 24-series to establish my character. After answering the questions, the result showed that I was Jack- the starring. This is because from my answers- I was open-minded, host and straightforward.
None of the tests I took was inaccurate. I found all the results correct. Moreover, these tests enabled me to identify my weak point in communication. I am not effective in conflict management and controlling my ego when communicating with colleagues. The two weaknesses have put me in critical situations that nearly rendered me jobless.
Communication is an essential element in the progress of any organization. Execution of plans and managerial responsibilities revolve around proper communication. Even though there are various definitions of communication, communication scholars are in agreement that communication is the processes of sharing meaning through a symbol system. Effective communication is evaluated based on communication diagnostic tools. I believe that the diagnostic tools challenge me to be better in interpersonal communication through being open-minded, humble and have good listening skills.
Literature Review
From the diagnostic tools, I have discovered that I have weaknesses in conflict resolution and ego management. These areas often interfere with how I communicate with my colleagues at work. In this section, I will review what other authors have written regarding this topic.
 
Conflict management
Conflict occurs when our opinion, thinking, and perspectives clash with others’. It is during such moments that we need to stop and think about how we can restore things back to normal. Throughout our lives, we may be involved in conflicts. They may be personal or organizational. Personal conflict occurs when we feel that others are opposing our interest. Similarly, organizational conflicts occur when there clashing interest regarding resources, goals, and roles.
Although many people view it as destructive, a conflict can be constructive if managed responsibly. Destructive conflicts are dangerous and may cost one what he/she took long to build. For example, being involved in a conflict with your supervisor of 15 years could lead you to be fired. This will have denied you an opportunity to earn a living. Consequently, you may not manage to pay your bills thus being chased from your rented home. The long chain of consequences of destructive conflicts is the main reason institutions have invested so much in conflict management.
Conflict management is not a stage, it is a process. It is not a one-time thing; it is continuous (Stamato, 2014). It is a collective role that needs everyone’s contribution. For example, in an organizational setup, management should formulate policies that offer guidelines for the processes to follow when employees encounter conflicts. Most established corporations usually have a specially constituted conflict management committees in all departments. They listen and recommend options for solving the conflict.
The best tool to use in conflict management is conflict resolution. Although the title is often used interchangeably with conflict management, the two are different. Conflict resolution provides first-hand short-term solutions for conflicts. A set of conflict resolution strategies are then used in conflict management to prove long-term solutions to dealing with conflicts in the organization.
Psychodynamic Approaches to Personality
These are concepts employed to explain the basis of behavior. They are a Structural model of personality by Sigmund Freud, Inferiority and birth order by Alfred Adler, Psychosocial development by Erik Erikson and Objects Relations theory. It is believed that personality s the root of behavior during communication. Therefore, these approaches will help to understand ego and how to control it during communication.
The structural model of personality states that there are 3 components of a personality. That is id, ego, and superego. One is born with id, a component that always seeks pleasure regardless of the circumstances (Thangarathinam, 2015). Ego aims to gratify id by first considering the context. Superego develops later, and it gives one the ability to choose right over wrong. Nonetheless, Freud states that the ego is the strongest principle of one’s personality.
The Inferiority and birth order approach holds that initially, we all have feelings of weakness and inferiority. These become driving forces towards being strong and superior. Additionally, one’s birth order plays an important role in personal growth. Adler claims that first-born children tend to feel inferior when their siblings arrive (GWI, 2012). Middleborn children usually do not feel inferior but constantly have the urge to take the position of the firstborn hence they have the tendency of being the most successful in a family (Nuru, 2014). Being often pampered, the last born has the least power hence they tend to have inferiority complex just like firstborn children.
Psychosocial developments theory states that in order for one to become successful in life, he/she must first overcome some challenges. For example, at 0-1 year, a child must trust others lest he becomes fearful in later life (McCleskey, 2014). Similarly, a child between 3 and 6 years should be organized otherwise he will always reject leadership positions in later life. Erikson concludes these stages of personality development by stating that ego integrity during the adult stage is rewarded with a happy and positive personality (Kolk, 2016). Objects relations theory holds the view that an object relates to another through behaviors. These behaviours are affected and shaped by the results of past interpersonal relationships. The theory is mostly used to expound on behavior specifically in a family context.
The best way to deal with conflicts and ego is being flexible and respectful during communication. This will ensure we do not offend other parties and frustrate their efforts in reaching out (Jumbert, 2016). Each one of us comes from a different social, political and economic background. Although these actors are often underrated, they play a critical role in determining the nature of communication we have with others. During interpersonal communication, it is important to consider these factors.
 
Action Plan
After identifying conflict management and personal ego as key impediments in my communication process, I have consequently created an action plan that would see me through these challenges within the next six. I have evaluated that my action plan that I tend to carry out in the next six months is specific, measurable, attainable, realistic and timely
To begin with, I would utilize the knowledge from key resource persons who are successful in the field of communication. I believe that every success does not come easily but through challenges. I will seek to learn from the veterans of communication on how to overcome the challenges brought by self-ego and conflicts of interest in communication. This for sure will provide a realistic approach to improving my communication skills since I will be able to receive firsthand information from communication experts from the relatively similar environment. Particularly, I will identify two communication experts from within my locality whom I will be meeting on a weekly basis and discuss and share my plight so as to get the best ways of overcoming those challenges in communication.
Moreover, during this period, I will take advantage of regular communication workshops, conferences, and seminars organized within our community. These conferences I believe will help me live up to my dream of being an all-around effective communicator.  In this conferences and seminars, I will be attending with an open mind and great desire to learn on key skills of overcoming self-ego and conflict of interest in my communication process, like before many admirable communication experts have attributed their success to conferences and seminars which gives me more hope to being part and parcel of these success stories. I am aiming at attending at least four conferences within this period of six months
In addition, I have a plan to enroll in a tertiary institution in my local town for a short course in conflict management in communication. This course goes for 16 weeks hence it will be realistic to accomplish within four months and still remain with some period to accomplish other plans within my action plan. In my six-month action plan, enrolling in a college will help me have a professional approach to overcoming the challenges of conflicts and self-ego in my communication.
Above all, I will take my personal initiative to carry out extensive research on how to overcome the challenges of conflict of interest and personal ego in communication. I will read through the communication journals, books and other relevant scholarly articles on communication with an aim of improving my skills in communication within this period. This I will majorly dwell in during my free time especially during the weekends when I can walk into the nearby library to carry out my research.
In conclusion, interpersonal communication skills need time to develop and polish. Therefore, through the mentioned interventions, I plan to improve my skills in conflict resolution and ego management. This way, I can get along better with my colleagues.
Time Schedule

Criteria

October

November

December

January

February

March

Identify mentors to help in interpersonal communication

 

 

 

 

 

 

Attend workshops involving communication

 

 

 

 

 

 

Reading communication journals and books

 

 

 

 

 

 

Conflict management course

 

 

 

 

 

 

 
References
Andelic, G. (2011). The impact of Globalization on the Insurance and Reinsurance Market of Eastern Europe. South East European Journal of Economics and Business , 95-112.
Coser, L. (1997). Social Conflict and Theories of Social Change. The British Journal of Sociology , 197-207.
GWI. (2012, April 5). Top 8 Components of a Disaster Recovery Plan for Business. Retrieved October 8, 2016, from GWI: https://www.gwi.net
Hedges, K. (2015, June 5). How To Manage Conflict. Retrieved October 10, 2016, from Forbes: https://www.forbes.com
Johns, G. D. (2016). Conflict Managementment and Peace Science. SageJournals , 20-45.
Juan, A. D. (2015). The Ba’athist Blockout? Selective Goods Provision and Political Violence in the Syrian Civil War. Journal Of Peace Research , 20-30.
Jumbert, G. E. (2016). 2016. Moving Media and Conflict Studies Beyond CNN Effect , 15-30.
Kalat, J. (2013). An Introduction To Psychology 10th Edition. North Carolina: North Carolina State University.
Kolk, A. (2016). The social responsibility of International business: From ethics and the environment to CSR and sustainable development. Journal of World Business , 23-34.
McCleskey, J. (2014). Situational, transformational, and transactional leadership and leadership development. Journal of Business studies, Quarterly , 117.
Miller, O. (2014). The Negotiation Style : A Comparative Study between the Stated and in-Practice Negotiation Style. Science Direct , 200-209.
Nuru, A. (2014, May 23). Between Layers: Understanding the Communicative Negotiation of Conflict Identities by Transgender individuals. Retrieved October 10, 2016, from Research Gate: https://www.researchgate.com
Ramsbothan, O. (2016). Contemporary Conflict Resolution. Bradford: Bradford University.
Stamato, L. (2014). The New Age Of Negotiation. Ivey Business Journal , 5-10.
Sumita, B. (2011, March 2). Conflict Management. Retrieved October 10, 2016, from Oxford Bibliographies: https://www.oxfordbibliographies.com
Thangarathinam, R. R. (2015). Optimizing Negotiation Conflict in the Cloud Service. The Scientific Journal , 15.
Vertino, K. (2014). Effective Interpersonal Communication. The Online Journal of Issues in Nursing , 5-10.
Yuan, W. (2015). Conflict Mangement in China. International Journal of Conflict Management , 20-30.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Introduction
Due to the growing competitiveness of the global businesses, effective business communication practices are essential to create an effective communication level between the parties involved within and outside of the organization by following the communication standards. The first task of this report will analyze the communication style by using the diagnostic models and relevant findings as well as the two communication issues and reflection on these issues. The literature review part will identify the key communication concepts, models, and behaviors for developing the adequate competences as well as improvement in my conceptual (theoretical) and behavioral (interpersonal) skills (Root, 2015). Finally, the action plan will be developed for taking action over the time period of 6 months in order to improve the communication skills, knowledge, and competences as well as bringing change in the communication style.
 
Analysis of communication style by using diagnostic models related to communication
There are many diagnostic models that help an individual become a better communicator and also improve communication in an organization. The following are these models:
Johari window is a diagnostic model relating to communication (Self-Awareness, 2017). There are two factors working in this window. The first factor is what you know about yourself. The second factor is what the other people know about you. The model has four quadrants. The open area is what you know about yourself and are willing to share with others. The blind area consists of what you do not know about yourself but others know. The hidden area is what you know about yourself but do not want others to know. The area that is unknown to you and others is unknown area (Berland and Berland, 2017). This model works on the basis that one can apply self-awareness diagnosis. In other words one can introspect what are one’s strength and weaknesses and what you are willing to share with others. Another aspect is to get feedback about yourself from others.
Communication style questionnaire
Communication style questionnaire is made to find out the communication style of a person, how good a communicator a person is. There are several kinds of communicators with analytic, intuitive, functional and personal communication style (Forbes, 2017). Analytic communicators believe in presenting data. They believe in definite information. Intuitive communicators take a broader view and come to the main point very fast and discuss the main issue. Functional communicators are process driven people. They are methodical and proceed step by step.
Assertive questionnaire
Assertive questionnaire seeks to find out how assertive an individual is. In other words, a person can express his/her inner thoughts with some force without being fearful of anything. These thoughts could be regardingbusiness-law and desires of the person. Multiple questions are put to the person to assess the degree of assertiveness in the person. It is also tested how the person responds under pressure, whether the individual is assertive.
Interpersonal communication technique
Interpersonal communication technique involves face to face communication between two or more people. In this case information is exchanged verbally and also non verbally. There might be some exchange of written data between the people. In this case the facial expression and the movement of body parts also matter. It is also gauged whether the participants are willing to listen to one another.
Competent 360 degree diagnostic technique
Under 360 degree technique the competence of a person is judged on the basis of feedback from the manager, colleagues, customers, friends and relatives of the individual (National college for teaching and leadership, 2017). From some people the feedback would be positive and some might give a negative feedback and a complete picture emerges which is assessed. The process is different from a performance appraisal as more people are consulted, not just the seniors of the person under assessment.
Findings of the diagnostic tools
Most of the employers today look for better communication skills in a person. In order to become a good manager, one must know how to communicate with the individual’s subordinates and customers also along with seniors (Duke, Frankel and Reis, 2013). People who can communicate well have the better chances of getting ahead in life. It has to be a two way communication as envisaged in the Johari window diagnostic tool.  I have a problem is revealing things about myself. I also hesitate to get feedback from others regarding what they think of me. This situation means that I do not know much what the people think about me. As given in the Johari window, any of the quadrants can change with the efforts of people. The open area can become wide with me willing to reveal more about myself. The hidden area can become less with me revealing more about my strengths and also weaknesses to people (Self-Awareness, 2017). I need to trust people more.
My communication style is analytic. I believe in presenting numbers to people I work with. I believe in analyzing numbers and coming to a conclusion and communicating the end result to people. Some people think I am a very cold person as I am always talking about numerical data and less about feelings and emotions. I need to change my communication style to a certain extent and strike a personal rapport with the person I am communicating with. I need to put emotions in my voice.
 
Identification of two key communication issues based on analysis of findings
I need to improve my interpersonal communication. I have to let go of hesitations and talk freely with people. I should be ready to reveal my thoughts, ideas, perceptions and opinions to others. In this way people would find me to be a more interesting person to talk to. I have to get things done from others. For this purpose proper communication is required from my side (Robles, 2012). I have to be a good listener also. I should give others the chance to say things to me. I should be supportive of their thoughts also so that they open up to me. There is need for me to take the initiative and ask them to express themselves. 
I need to change my communication style from all analytic to being personal and intuitive also while I am engaged in public speaking. I need to get the attention of different kinds of people while talking to them. I need to add more variety to my thoughts. There is need for introspection regarding my communication style
Reflection on two recent professional interactions
There have been two recent professional interactions involving me which brought to light my inadequate communication skills. In one case some big customers of the company came to office. I was asked to address them regarding products of the company. Management off well but then started hesitating. It seemed I was not properly prepared. I should have memorized some important things. Everything was not put by me in slides properly. My written communication was not that good. I could not answer queries of customers properly and I lost their attention. I failed at interpersonal communication with the customers.
In another instance, a group discussion was organized by my manager to discuss team performance. I could come up with some numerical data regarding sales made by the team. But I could not point out which of my colleagues had not done well. I was not intuitive and personal in communication. I could not discuss what was ailing the company. My communication style was not effective.
Literature Review
Both issues are related to change in my communication style as well as improvement in my interpersonal skills, representation skills, writing skills, and communication competences for interacting/communicating the clients/organizational individuals (peers/colleagues/subordinates) effectively (Robles, 2012).
Effective business communication involves two or more parties for sharing the knowledge and experiences through talking and interacting between the parties involved (Paul, 2011). It defines two-way relationship between sender and receiver by communicating the message clearly through simple speech and hearing, word choice, clear message, body language, and communication style for ensuring the effectiveness of the communication between the parties. The effective business communication may involve the dimensions, such as personal or impersonal, intentional or unintentional, verbal or nonverbal, and internal or external. The effective communication should be in the form of face-to-face interactions by using words, or in written for giving the written presentation by using the texts, emails, social media sites, slides, intranets, blogs, videos, conferencing, displays, or other forms (Richards and Studio, 2015).
The communication concepts or tools, such as emails, employee publication papers, employee intranet, memos and letters, power point slides, word text files, displays, videos, and social media could be used to interact and communicate the organizational individuals and professional clients effectively.  The effective communication could be held through the intranets, business meetings, seminars, dealings with clients, group presentation, bulletin boards, social networking sites or professional events.
By using the communication concepts, I would be able to interact and communicate with the organizational individuals and clients effectively by making change in the communication style. The communication style could be changed by focusing on the communication concepts, such as using the effective communication method, right tone of language, clear and simple words choice, English language, short communication, impressive body language, dialogue communication, good eye contract, active listening and effective speaking, gestures, and brief comments (Management Study Guide, 2015). For achieving effective communication, I will make constant change in the communication style by using the concepts, such as concise and straightforward language, clear goals and objective, conversational tone, complete knowledge and information (about the topic or product on which communication to be held),  and professional manner instead of emotional.
It will be effective for me to have full confidence and credibility to my current knowledge and information for answering the questions asked by the clients confidently in an open way. It is also necessary to check the data and facts before giving any kind of business presentation. It will also be effective to develop the communication message that is easily identifiable and understandable to the targeted person. I also need to be personal, initiative and intuitive before start the communicating. I am also required to make improvement in my interpersonal skills by ensuring listening others actively, effectively speaking to others, negotiation with clients or organization staffs, developing habits of good communicator, and effective decision-making and problem solving skills (Online Trainees, 2013). All these communication concepts will be effective in developing my communication competences, improvement in my current skills, and acquiring new knowledge for creating effective communication with the clients or staff members.
The communication model, such as Shannon and Weaver model of communication will be effective for changing my communication style as well as improving my communication skills and competences to the great extent.
This is a model of communication that may be effective for interpreting, transmitting, and receiving the communication message of the sender to the receiver by using the communication channels. This is a mathematical communication model that represents the data and facts with the accurate and proper presentation by reducing the possibility of the communication barriers or errors. This model is used in the business communications in the written or oral presentations, and text messaging for improving the style and way of communication and maximizing the conversation with the minimum noise (Communication Theory, 2015). This model has concepts, such as sender (information source), encoder (transmitter), decoder (receiver), receiver (destination), and communication channel. In this model, the following concepts are used:-
Sender- it sends the communication message by choosing a suitable communication channel.
Encoder- coverts the message into signals or binary data directly by using the encoding or converting machines.
Channel- It is used to convert the message of the sender and sent this to the receiver.
Decoder (receiver) – the machine used to convert the binary data or signals into the message or translate the messages from the signals
Receiver (destination) – the person who receives or gets the message from the sender and provides appropriate feedbacks to the message (Durga, 2016)
Noise – also known as physical barriers or disturbances to the message, like location, environment, and timing that don’t allow the message let to the receiver as this actually is
In this model, the sender sends the communication message in the form of the texts, voice mail, video content or post to the receiver through an appropriate communication channel that is understandable to the machine. The receptor or encoding machine works as decoder for decoding the message before sending to the receiver. The noise, physical barriers, technical issues, or server problems might cause problem in the communication process and might not have capacity to decod the message. Air is the communication channel or medium to transmit, decode, and sending the message to the receiver. 
Another communication model, David Berlo’s SMCR model (1960) will be effective to create an effective communication between the parties involved in the communication. This model encodes and decodes the message before the sender sending the message and receiver receiving the message.  This model has four components including sender or source, message, channel, and receiver. This is following as:-
Sender- this is a person who originates the message and sends this to the receiver. This includes the factors, such as communication skills, attitudes, knowledge, social systems, and culture.
Message- the substance that is send by the sender to the receiver that may be in the form of video, text, audio, visuals, voice or other communication media. It might be influenced by the factors, such as content, elements, treatment, code, and structures.
Channel- this is the communication medium used to send the message. The communication tools, such as telephone, voice message, video calls, or written text or slides may be used to send the message. Hearing, seeing, touching, smelling, and tasting are such factors that may influence the effectiveness of the communication channel (Root, 2015).
Receiver- the personal who receives the message as the receiver should have active listening skills. The communication skills, social systems, culture, attitudes, and knowledge are such factors that affect the communication message.
Source: David Berlo’s SMCR Model of Communication)
From the findings of the relevant communication issues, it is clear that I am weak at interpersonal skills and conceptual communication skills. So, I will be required to develop the communication competences through understanding and improvement of the conceptual (theoretical) skills and Behavioral skills (interpersonal skills). The conceptual or theoretical skills are essential to understanding the tasks, duties, and responsibilities at the workplace, develop interpersonal relationship with the staff members, and act on the meaningful goals and coherent strategy. These are required to develop the meaningful conclusions, create new ideas and acquire new knowledge for effective working in the organization (Williams, 2017). The conceptual skills include managerial skills, compelling skills, analytical skills, and writing skills. These skills are required in copying, compelling, comparing, analyzing, synthesizing, and Innovating/coordinating.
The interpersonal skills are those that are used to interact and communicate with the organizational individuals and clients at the workplace. The interpersonal skills include verbal communication, non-verbal communication, negotiation, listening, problem solving and decision-making skills. The verbal communication includes face-to-face interaction by using words, while non-verbal communication includes facial expressions, hand gestures, and body expressions. The negotiation skills are required to negotiate with the clients effectively.  The listening skills are required to listen the organizational individuals or staff members effectively. The decision-making skills are required to take decisions effectively in the contingent situations or emergencies (Teicher, 2014). Finally, the problem solving skills are required to find an appropriate solution to the problems.
 
 
Action Plan
The action plan will be developed for developing my communication competences, bringing improvement in my skills and workplace communicational behavior and acquiring knowledge that will be undertaken over the time period of 6 months through the sequence of the key events and activities. The action plan will include undertaking specific short courses, such as training and skill development programs, undertaking advanced post graduate degree or diploma courses at CQU or other reputed institutions, reading planning for acquiring the conceptual/theoretical knowledge, specific communication sources (such as learning courses, books, magazines, articles, journals, blogs, texts), and coaching and mentoring (CEGR, 2016). All these communication sources will assist to improve my skills, knowledge, and communication competences to the great extent.
The training and skills development programs will be effective for developing my communication competences, such as improvement in my workplace communication and interpersonal skills. By attending/joining the training and skills development programs, I will be able to communicate/ interact with others effectively, listen others with active listening as well as giving strong representation in meetings, seminars or group presentation, and good English writing skills for good written presentation with accurate data, facts, findings, and slides on the relevant topic/case (Dutta, 2013). The following table will identify the events and activities of the action plan for showing the improvement in the skills, knowledge, and communication competences through the communication courses to be undertaken during the time period of 6 months.

Development/ improvement of skills

Action Plan

Sources for development/improvement

Timeliness

Change in communication Style

Manage the workforce through good communication with them
 
Acquire knowledge and develop communication competences

By enrolling in the specific master degree communication courses
 
Reading textbooks, journals, articles or learning materials

2 months

Improvement in the interpersonal skills
and problem solving skills

Communicate and interact the clients, colleagues, and subordinates effectively
 
Solve the problems or complexities effectively

Through group discussions or attending seminars and  event (Kaul, 2014)

1 month

Improvement in Writing skills
 

To give strong written presentation through the active English language, representation slides, facts and findings, and data presentation

By attending coaching, training and case study analysis
 
Registering with the certification MBA programs or diploma courses from a reputed university

1 months
 
 

Improvement in communication skills and representation skills
 

To give strong representation in the meetings or group discussions
Take effective decisions, moral judgment, and perform tasks and actions effectively (Guffey and Loewy, 2014)

Specific training and learning courses
Reading books, journals, articles, blogs

2 months

 
Gantt Chart-

Events/Activities

1 Oct-
15 Oct

16 Oct-
31 Oct

1
Nov

15 Nov

16 Nov

30 Nov.

1 Dec-
15 Dec

16 Dec-
31 Dec

1
Jan-
15
Jan

16
Jan

31
Jan

1
Feb-
15 Feb

16 Feb

28 Feb

1
Mar-
15 Mar

16 Mar-
31 Mar

1.Attending seminars and meeting to improve oral representation

 

 

 

 

 

 

 

 

 

 

 

 

 
2.Giving Presentation in meetings
 

 

 

 

 

 

 

 

 

 

 

 

 

3.Participate in the events and public speaking programs
 

 

 

 

 

 

 

 

 

 

 

 

 

4.Reading books and magazines to improve conceptual skills
 

 

 

 

 

 

 

 

 

 

 

 

 

5.E-learning through articles, blogs
 

 

 

 

 

 

 

 

 

 

 

 

 

6.Master degree diploma or MBA for communication development
 

 

 

 

 

 

 

 

 

 

 

 

 

7.Maintaining personal Journal
 

 

 

 

 

 

 

 

 

 

 

 

 

8. Feedback Reporting for further improvement in skills
 

 

 

 

 

 

 

 

 

 

 

 

 

9.Learning through coaching or mentoring
 

 

 

 

 

 

 

 

 

 

 

 

 

10.Reading plan to acquire new knowledge (Dignen and McMaster, 2013).
 

 

 

 

 

 

 

 

 

 

 

 

 

 
11.Specific Communication Texts

 

 

 

 

 

 

 

 

 

 

 

 

12.Reflection on Communication Interactions

 

 

 

 

 

 

 

 

 

 

 

 

 
References
Berland, A., and Berland, A. (2017). Using the Johari Window to explore patient and provider perspectives. International Journal of Healthcare Governance, Vol. 22(1), 47-51.
CEGR (2016). Effective Business Communication. Australia: Center for Education Growth and Research.
Communication Theory (2015). Shannon and Weaver Model of Communication. Retrieved From: https://communicationtheory.org/shannon-and-weaver-model-of-communication/.
Dignen, B. and McMaster, I. (2013). Effective International Business Communication. Australia: Collins.
Duke, P., Frankel, R. M., & Reis, S. (2013). How to integrate the electronic health record and patient-centered communication into the medical visit: a skills-based approach. Teaching and learning in medicine, 25(4), 358-365.
Durga, V. K. (2016). Shannon and Weaver Model of Communication. Retrieved From: https://www.slideshare.net/VishnuDurga/shannon-and-weaver-model-of-communication.
Dutta, S. (2013). BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Fielding, M. (2006). Effective Communication in operations. Juta& Company Ltd.
Forbes (2017). Which of these 4 communication styles are you? Retrieved from: https://www.forbes.com/sites/markmurphy/2015/08/06/which-of-these-4-communication-styles-are-you/#545f773f3adb.
Guffey, E. M. and Loewy, D. (2014). Business Communication: Process and Product. USA: Cengage Learning.
Kaul, A. (2014). EFFECTIVE BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Management Study Guide (2015). Overcoming Communication Barriers. Retrieved From: https://www.managementstudyguide.com/overcoming-communication-barriers.http.
National college for teaching and leadership (2017). 360-degree feedback. Retrieved from: https://www.nationalcollege.org.uk/transfer/open/adsbm-phase-2-preparatory-module/adsbm-p2-s3/adsbm-p2-s3t5.html 
Online Trainees (2013). Guidelines For Effective Business Communication. Australia: Online Trainees.
Richards, L. and StudioD (2015). Effective Business Communication Methods. Retrieved From: https://www.tutorialspoint.com/management_concepts/communication_methods.htm.
Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), 453-465.
Root, N. G. (2015). 7C’s of Effective Business Communication. Retrieved From: https://smallbusiness.chron.com/7-cs-effective-business-communication-114.html.
SelfAwareness (2017). Understanding the Johari window model. Retrieved from: https://www.selfawareness.org.uk/news/understanding-the-johari-window-model
Teicher, B. (2014). It’s HOW You Say It: Effective Business Communication Skills. UK: CreateSpace Independent Publishing Platform.
Williams, D. (2017). Fundamental Concepts of Effective Business Communication. London: Grin Verlag.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Introduction
Due to the growing competitiveness of the global businesses, effective business communication practices are essential to create an effective communication level between the parties involved within and outside of the organization by following the communication standards. The first task of this report will analyze the communication style by using the diagnostic models and relevant findings as well as the two communication issues and reflection on these issues. The literature review part will identify the key communication concepts, models, and behaviors for developing the adequate competences as well as improvement in my conceptual (theoretical) and behavioral (interpersonal) skills (Root, 2015). Finally, the action plan will be developed for taking action over the time period of 6 months in order to improve the communication skills, knowledge, and competences as well as bringing change in the communication style.
 
Analysis of communication style by using diagnostic models related to communication
There are many diagnostic models that help an individual become a better communicator and also improve communication in an organization. The following are these models:
Johari window is a diagnostic model relating to communication (Self-Awareness, 2017). There are two factors working in this window. The first factor is what you know about yourself. The second factor is what the other people know about you. The model has four quadrants. The open area is what you know about yourself and are willing to share with others. The blind area consists of what you do not know about yourself but others know. The hidden area is what you know about yourself but do not want others to know. The area that is unknown to you and others is unknown area (Berland and Berland, 2017). This model works on the basis that one can apply self-awareness diagnosis. In other words one can introspect what are one’s strength and weaknesses and what you are willing to share with others. Another aspect is to get feedback about yourself from others.
Communication style questionnaire
Communication style questionnaire is made to find out the communication style of a person, how good a communicator a person is. There are several kinds of communicators with analytic, intuitive, functional and personal communication style (Forbes, 2017). Analytic communicators believe in presenting data. They believe in definite information. Intuitive communicators take a broader view and come to the main point very fast and discuss the main issue. Functional communicators are process driven people. They are methodical and proceed step by step.
Assertive questionnaire
Assertive questionnaire seeks to find out how assertive an individual is. In other words, a person can express his/her inner thoughts with some force without being fearful of anything. These thoughts could be regardingbusiness-law and desires of the person. Multiple questions are put to the person to assess the degree of assertiveness in the person. It is also tested how the person responds under pressure, whether the individual is assertive.
Interpersonal communication technique
Interpersonal communication technique involves face to face communication between two or more people. In this case information is exchanged verbally and also non verbally. There might be some exchange of written data between the people. In this case the facial expression and the movement of body parts also matter. It is also gauged whether the participants are willing to listen to one another.
Competent 360 degree diagnostic technique
Under 360 degree technique the competence of a person is judged on the basis of feedback from the manager, colleagues, customers, friends and relatives of the individual (National college for teaching and leadership, 2017). From some people the feedback would be positive and some might give a negative feedback and a complete picture emerges which is assessed. The process is different from a performance appraisal as more people are consulted, not just the seniors of the person under assessment.
Findings of the diagnostic tools
Most of the employers today look for better communication skills in a person. In order to become a good manager, one must know how to communicate with the individual’s subordinates and customers also along with seniors (Duke, Frankel and Reis, 2013). People who can communicate well have the better chances of getting ahead in life. It has to be a two way communication as envisaged in the Johari window diagnostic tool.  I have a problem is revealing things about myself. I also hesitate to get feedback from others regarding what they think of me. This situation means that I do not know much what the people think about me. As given in the Johari window, any of the quadrants can change with the efforts of people. The open area can become wide with me willing to reveal more about myself. The hidden area can become less with me revealing more about my strengths and also weaknesses to people (Self-Awareness, 2017). I need to trust people more.
My communication style is analytic. I believe in presenting numbers to people I work with. I believe in analyzing numbers and coming to a conclusion and communicating the end result to people. Some people think I am a very cold person as I am always talking about numerical data and less about feelings and emotions. I need to change my communication style to a certain extent and strike a personal rapport with the person I am communicating with. I need to put emotions in my voice.
 
Identification of two key communication issues based on analysis of findings
I need to improve my interpersonal communication. I have to let go of hesitations and talk freely with people. I should be ready to reveal my thoughts, ideas, perceptions and opinions to others. In this way people would find me to be a more interesting person to talk to. I have to get things done from others. For this purpose proper communication is required from my side (Robles, 2012). I have to be a good listener also. I should give others the chance to say things to me. I should be supportive of their thoughts also so that they open up to me. There is need for me to take the initiative and ask them to express themselves. 
I need to change my communication style from all analytic to being personal and intuitive also while I am engaged in public speaking. I need to get the attention of different kinds of people while talking to them. I need to add more variety to my thoughts. There is need for introspection regarding my communication style
Reflection on two recent professional interactions
There have been two recent professional interactions involving me which brought to light my inadequate communication skills. In one case some big customers of the company came to office. I was asked to address them regarding products of the company. Management off well but then started hesitating. It seemed I was not properly prepared. I should have memorized some important things. Everything was not put by me in slides properly. My written communication was not that good. I could not answer queries of customers properly and I lost their attention. I failed at interpersonal communication with the customers.
In another instance, a group discussion was organized by my manager to discuss team performance. I could come up with some numerical data regarding sales made by the team. But I could not point out which of my colleagues had not done well. I was not intuitive and personal in communication. I could not discuss what was ailing the company. My communication style was not effective.
Literature Review
Both issues are related to change in my communication style as well as improvement in my interpersonal skills, representation skills, writing skills, and communication competences for interacting/communicating the clients/organizational individuals (peers/colleagues/subordinates) effectively (Robles, 2012).
Effective business communication involves two or more parties for sharing the knowledge and experiences through talking and interacting between the parties involved (Paul, 2011). It defines two-way relationship between sender and receiver by communicating the message clearly through simple speech and hearing, word choice, clear message, body language, and communication style for ensuring the effectiveness of the communication between the parties. The effective business communication may involve the dimensions, such as personal or impersonal, intentional or unintentional, verbal or nonverbal, and internal or external. The effective communication should be in the form of face-to-face interactions by using words, or in written for giving the written presentation by using the texts, emails, social media sites, slides, intranets, blogs, videos, conferencing, displays, or other forms (Richards and Studio, 2015).
The communication concepts or tools, such as emails, employee publication papers, employee intranet, memos and letters, power point slides, word text files, displays, videos, and social media could be used to interact and communicate the organizational individuals and professional clients effectively.  The effective communication could be held through the intranets, business meetings, seminars, dealings with clients, group presentation, bulletin boards, social networking sites or professional events.
By using the communication concepts, I would be able to interact and communicate with the organizational individuals and clients effectively by making change in the communication style. The communication style could be changed by focusing on the communication concepts, such as using the effective communication method, right tone of language, clear and simple words choice, English language, short communication, impressive body language, dialogue communication, good eye contract, active listening and effective speaking, gestures, and brief comments (Management Study Guide, 2015). For achieving effective communication, I will make constant change in the communication style by using the concepts, such as concise and straightforward language, clear goals and objective, conversational tone, complete knowledge and information (about the topic or product on which communication to be held),  and professional manner instead of emotional.
It will be effective for me to have full confidence and credibility to my current knowledge and information for answering the questions asked by the clients confidently in an open way. It is also necessary to check the data and facts before giving any kind of business presentation. It will also be effective to develop the communication message that is easily identifiable and understandable to the targeted person. I also need to be personal, initiative and intuitive before start the communicating. I am also required to make improvement in my interpersonal skills by ensuring listening others actively, effectively speaking to others, negotiation with clients or organization staffs, developing habits of good communicator, and effective decision-making and problem solving skills (Online Trainees, 2013). All these communication concepts will be effective in developing my communication competences, improvement in my current skills, and acquiring new knowledge for creating effective communication with the clients or staff members.
The communication model, such as Shannon and Weaver model of communication will be effective for changing my communication style as well as improving my communication skills and competences to the great extent.
This is a model of communication that may be effective for interpreting, transmitting, and receiving the communication message of the sender to the receiver by using the communication channels. This is a mathematical communication model that represents the data and facts with the accurate and proper presentation by reducing the possibility of the communication barriers or errors. This model is used in the business communications in the written or oral presentations, and text messaging for improving the style and way of communication and maximizing the conversation with the minimum noise (Communication Theory, 2015). This model has concepts, such as sender (information source), encoder (transmitter), decoder (receiver), receiver (destination), and communication channel. In this model, the following concepts are used:-
Sender- it sends the communication message by choosing a suitable communication channel.
Encoder- coverts the message into signals or binary data directly by using the encoding or converting machines.
Channel- It is used to convert the message of the sender and sent this to the receiver.
Decoder (receiver) – the machine used to convert the binary data or signals into the message or translate the messages from the signals
Receiver (destination) – the person who receives or gets the message from the sender and provides appropriate feedbacks to the message (Durga, 2016)
Noise – also known as physical barriers or disturbances to the message, like location, environment, and timing that don’t allow the message let to the receiver as this actually is
In this model, the sender sends the communication message in the form of the texts, voice mail, video content or post to the receiver through an appropriate communication channel that is understandable to the machine. The receptor or encoding machine works as decoder for decoding the message before sending to the receiver. The noise, physical barriers, technical issues, or server problems might cause problem in the communication process and might not have capacity to decod the message. Air is the communication channel or medium to transmit, decode, and sending the message to the receiver. 
Another communication model, David Berlo’s SMCR model (1960) will be effective to create an effective communication between the parties involved in the communication. This model encodes and decodes the message before the sender sending the message and receiver receiving the message.  This model has four components including sender or source, message, channel, and receiver. This is following as:-
Sender- this is a person who originates the message and sends this to the receiver. This includes the factors, such as communication skills, attitudes, knowledge, social systems, and culture.
Message- the substance that is send by the sender to the receiver that may be in the form of video, text, audio, visuals, voice or other communication media. It might be influenced by the factors, such as content, elements, treatment, code, and structures.
Channel- this is the communication medium used to send the message. The communication tools, such as telephone, voice message, video calls, or written text or slides may be used to send the message. Hearing, seeing, touching, smelling, and tasting are such factors that may influence the effectiveness of the communication channel (Root, 2015).
Receiver- the personal who receives the message as the receiver should have active listening skills. The communication skills, social systems, culture, attitudes, and knowledge are such factors that affect the communication message.
Source: David Berlo’s SMCR Model of Communication)
From the findings of the relevant communication issues, it is clear that I am weak at interpersonal skills and conceptual communication skills. So, I will be required to develop the communication competences through understanding and improvement of the conceptual (theoretical) skills and Behavioral skills (interpersonal skills). The conceptual or theoretical skills are essential to understanding the tasks, duties, and responsibilities at the workplace, develop interpersonal relationship with the staff members, and act on the meaningful goals and coherent strategy. These are required to develop the meaningful conclusions, create new ideas and acquire new knowledge for effective working in the organization (Williams, 2017). The conceptual skills include managerial skills, compelling skills, analytical skills, and writing skills. These skills are required in copying, compelling, comparing, analyzing, synthesizing, and Innovating/coordinating.
The interpersonal skills are those that are used to interact and communicate with the organizational individuals and clients at the workplace. The interpersonal skills include verbal communication, non-verbal communication, negotiation, listening, problem solving and decision-making skills. The verbal communication includes face-to-face interaction by using words, while non-verbal communication includes facial expressions, hand gestures, and body expressions. The negotiation skills are required to negotiate with the clients effectively.  The listening skills are required to listen the organizational individuals or staff members effectively. The decision-making skills are required to take decisions effectively in the contingent situations or emergencies (Teicher, 2014). Finally, the problem solving skills are required to find an appropriate solution to the problems.
 
 
Action Plan
The action plan will be developed for developing my communication competences, bringing improvement in my skills and workplace communicational behavior and acquiring knowledge that will be undertaken over the time period of 6 months through the sequence of the key events and activities. The action plan will include undertaking specific short courses, such as training and skill development programs, undertaking advanced post graduate degree or diploma courses at CQU or other reputed institutions, reading planning for acquiring the conceptual/theoretical knowledge, specific communication sources (such as learning courses, books, magazines, articles, journals, blogs, texts), and coaching and mentoring (CEGR, 2016). All these communication sources will assist to improve my skills, knowledge, and communication competences to the great extent.
The training and skills development programs will be effective for developing my communication competences, such as improvement in my workplace communication and interpersonal skills. By attending/joining the training and skills development programs, I will be able to communicate/ interact with others effectively, listen others with active listening as well as giving strong representation in meetings, seminars or group presentation, and good English writing skills for good written presentation with accurate data, facts, findings, and slides on the relevant topic/case (Dutta, 2013). The following table will identify the events and activities of the action plan for showing the improvement in the skills, knowledge, and communication competences through the communication courses to be undertaken during the time period of 6 months.

Development/ improvement of skills

Action Plan

Sources for development/improvement

Timeliness

Change in communication Style

Manage the workforce through good communication with them
 
Acquire knowledge and develop communication competences

By enrolling in the specific master degree communication courses
 
Reading textbooks, journals, articles or learning materials

2 months

Improvement in the interpersonal skills
and problem solving skills

Communicate and interact the clients, colleagues, and subordinates effectively
 
Solve the problems or complexities effectively

Through group discussions or attending seminars and  event (Kaul, 2014)

1 month

Improvement in Writing skills
 

To give strong written presentation through the active English language, representation slides, facts and findings, and data presentation

By attending coaching, training and case study analysis
 
Registering with the certification MBA programs or diploma courses from a reputed university

1 months
 
 

Improvement in communication skills and representation skills
 

To give strong representation in the meetings or group discussions
Take effective decisions, moral judgment, and perform tasks and actions effectively (Guffey and Loewy, 2014)

Specific training and learning courses
Reading books, journals, articles, blogs

2 months

 
Gantt Chart-

Events/Activities

1 Oct-
15 Oct

16 Oct-
31 Oct

1
Nov

15 Nov

16 Nov

30 Nov.

1 Dec-
15 Dec

16 Dec-
31 Dec

1
Jan-
15
Jan

16
Jan

31
Jan

1
Feb-
15 Feb

16 Feb

28 Feb

1
Mar-
15 Mar

16 Mar-
31 Mar

1.Attending seminars and meeting to improve oral representation

 

 

 

 

 

 

 

 

 

 

 

 

 
2.Giving Presentation in meetings
 

 

 

 

 

 

 

 

 

 

 

 

 

3.Participate in the events and public speaking programs
 

 

 

 

 

 

 

 

 

 

 

 

 

4.Reading books and magazines to improve conceptual skills
 

 

 

 

 

 

 

 

 

 

 

 

 

5.E-learning through articles, blogs
 

 

 

 

 

 

 

 

 

 

 

 

 

6.Master degree diploma or MBA for communication development
 

 

 

 

 

 

 

 

 

 

 

 

 

7.Maintaining personal Journal
 

 

 

 

 

 

 

 

 

 

 

 

 

8. Feedback Reporting for further improvement in skills
 

 

 

 

 

 

 

 

 

 

 

 

 

9.Learning through coaching or mentoring
 

 

 

 

 

 

 

 

 

 

 

 

 

10.Reading plan to acquire new knowledge (Dignen and McMaster, 2013).
 

 

 

 

 

 

 

 

 

 

 

 

 

 
11.Specific Communication Texts

 

 

 

 

 

 

 

 

 

 

 

 

12.Reflection on Communication Interactions

 

 

 

 

 

 

 

 

 

 

 

 

 
References
Berland, A., and Berland, A. (2017). Using the Johari Window to explore patient and provider perspectives. International Journal of Healthcare Governance, Vol. 22(1), 47-51.
CEGR (2016). Effective Business Communication. Australia: Center for Education Growth and Research.
Communication Theory (2015). Shannon and Weaver Model of Communication. Retrieved From: https://communicationtheory.org/shannon-and-weaver-model-of-communication/.
Dignen, B. and McMaster, I. (2013). Effective International Business Communication. Australia: Collins.
Duke, P., Frankel, R. M., & Reis, S. (2013). How to integrate the electronic health record and patient-centered communication into the medical visit: a skills-based approach. Teaching and learning in medicine, 25(4), 358-365.
Durga, V. K. (2016). Shannon and Weaver Model of Communication. Retrieved From: https://www.slideshare.net/VishnuDurga/shannon-and-weaver-model-of-communication.
Dutta, S. (2013). BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Fielding, M. (2006). Effective Communication in operations. Juta& Company Ltd.
Forbes (2017). Which of these 4 communication styles are you? Retrieved from: https://www.forbes.com/sites/markmurphy/2015/08/06/which-of-these-4-communication-styles-are-you/#545f773f3adb.
Guffey, E. M. and Loewy, D. (2014). Business Communication: Process and Product. USA: Cengage Learning.
Kaul, A. (2014). EFFECTIVE BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Management Study Guide (2015). Overcoming Communication Barriers. Retrieved From: https://www.managementstudyguide.com/overcoming-communication-barriers.http.
National college for teaching and leadership (2017). 360-degree feedback. Retrieved from: https://www.nationalcollege.org.uk/transfer/open/adsbm-phase-2-preparatory-module/adsbm-p2-s3/adsbm-p2-s3t5.html 
Online Trainees (2013). Guidelines For Effective Business Communication. Australia: Online Trainees.
Richards, L. and StudioD (2015). Effective Business Communication Methods. Retrieved From: https://www.tutorialspoint.com/management_concepts/communication_methods.htm.
Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), 453-465.
Root, N. G. (2015). 7C’s of Effective Business Communication. Retrieved From: https://smallbusiness.chron.com/7-cs-effective-business-communication-114.html.
SelfAwareness (2017). Understanding the Johari window model. Retrieved from: https://www.selfawareness.org.uk/news/understanding-the-johari-window-model
Teicher, B. (2014). It’s HOW You Say It: Effective Business Communication Skills. UK: CreateSpace Independent Publishing Platform.
Williams, D. (2017). Fundamental Concepts of Effective Business Communication. London: Grin Verlag.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Introduction
Due to the growing competitiveness of the global businesses, effective business communication practices are essential to create an effective communication level between the parties involved within and outside of the organization by following the communication standards. The first task of this report will analyze the communication style by using the diagnostic models and relevant findings as well as the two communication issues and reflection on these issues. The literature review part will identify the key communication concepts, models, and behaviors for developing the adequate competences as well as improvement in my conceptual (theoretical) and behavioral (interpersonal) skills (Root, 2015). Finally, the action plan will be developed for taking action over the time period of 6 months in order to improve the communication skills, knowledge, and competences as well as bringing change in the communication style.
 
Analysis of communication style by using diagnostic models related to communication
There are many diagnostic models that help an individual become a better communicator and also improve communication in an organization. The following are these models:
Johari window is a diagnostic model relating to communication (Self-Awareness, 2017). There are two factors working in this window. The first factor is what you know about yourself. The second factor is what the other people know about you. The model has four quadrants. The open area is what you know about yourself and are willing to share with others. The blind area consists of what you do not know about yourself but others know. The hidden area is what you know about yourself but do not want others to know. The area that is unknown to you and others is unknown area (Berland and Berland, 2017). This model works on the basis that one can apply self-awareness diagnosis. In other words one can introspect what are one’s strength and weaknesses and what you are willing to share with others. Another aspect is to get feedback about yourself from others.
Communication style questionnaire
Communication style questionnaire is made to find out the communication style of a person, how good a communicator a person is. There are several kinds of communicators with analytic, intuitive, functional and personal communication style (Forbes, 2017). Analytic communicators believe in presenting data. They believe in definite information. Intuitive communicators take a broader view and come to the main point very fast and discuss the main issue. Functional communicators are process driven people. They are methodical and proceed step by step.
Assertive questionnaire
Assertive questionnaire seeks to find out how assertive an individual is. In other words, a person can express his/her inner thoughts with some force without being fearful of anything. These thoughts could be regardingbusiness-law and desires of the person. Multiple questions are put to the person to assess the degree of assertiveness in the person. It is also tested how the person responds under pressure, whether the individual is assertive.
Interpersonal communication technique
Interpersonal communication technique involves face to face communication between two or more people. In this case information is exchanged verbally and also non verbally. There might be some exchange of written data between the people. In this case the facial expression and the movement of body parts also matter. It is also gauged whether the participants are willing to listen to one another.
Competent 360 degree diagnostic technique
Under 360 degree technique the competence of a person is judged on the basis of feedback from the manager, colleagues, customers, friends and relatives of the individual (National college for teaching and leadership, 2017). From some people the feedback would be positive and some might give a negative feedback and a complete picture emerges which is assessed. The process is different from a performance appraisal as more people are consulted, not just the seniors of the person under assessment.
Findings of the diagnostic tools
Most of the employers today look for better communication skills in a person. In order to become a good manager, one must know how to communicate with the individual’s subordinates and customers also along with seniors (Duke, Frankel and Reis, 2013). People who can communicate well have the better chances of getting ahead in life. It has to be a two way communication as envisaged in the Johari window diagnostic tool.  I have a problem is revealing things about myself. I also hesitate to get feedback from others regarding what they think of me. This situation means that I do not know much what the people think about me. As given in the Johari window, any of the quadrants can change with the efforts of people. The open area can become wide with me willing to reveal more about myself. The hidden area can become less with me revealing more about my strengths and also weaknesses to people (Self-Awareness, 2017). I need to trust people more.
My communication style is analytic. I believe in presenting numbers to people I work with. I believe in analyzing numbers and coming to a conclusion and communicating the end result to people. Some people think I am a very cold person as I am always talking about numerical data and less about feelings and emotions. I need to change my communication style to a certain extent and strike a personal rapport with the person I am communicating with. I need to put emotions in my voice.
 
Identification of two key communication issues based on analysis of findings
I need to improve my interpersonal communication. I have to let go of hesitations and talk freely with people. I should be ready to reveal my thoughts, ideas, perceptions and opinions to others. In this way people would find me to be a more interesting person to talk to. I have to get things done from others. For this purpose proper communication is required from my side (Robles, 2012). I have to be a good listener also. I should give others the chance to say things to me. I should be supportive of their thoughts also so that they open up to me. There is need for me to take the initiative and ask them to express themselves. 
I need to change my communication style from all analytic to being personal and intuitive also while I am engaged in public speaking. I need to get the attention of different kinds of people while talking to them. I need to add more variety to my thoughts. There is need for introspection regarding my communication style
Reflection on two recent professional interactions
There have been two recent professional interactions involving me which brought to light my inadequate communication skills. In one case some big customers of the company came to office. I was asked to address them regarding products of the company. Management off well but then started hesitating. It seemed I was not properly prepared. I should have memorized some important things. Everything was not put by me in slides properly. My written communication was not that good. I could not answer queries of customers properly and I lost their attention. I failed at interpersonal communication with the customers.
In another instance, a group discussion was organized by my manager to discuss team performance. I could come up with some numerical data regarding sales made by the team. But I could not point out which of my colleagues had not done well. I was not intuitive and personal in communication. I could not discuss what was ailing the company. My communication style was not effective.
Literature Review
Both issues are related to change in my communication style as well as improvement in my interpersonal skills, representation skills, writing skills, and communication competences for interacting/communicating the clients/organizational individuals (peers/colleagues/subordinates) effectively (Robles, 2012).
Effective business communication involves two or more parties for sharing the knowledge and experiences through talking and interacting between the parties involved (Paul, 2011). It defines two-way relationship between sender and receiver by communicating the message clearly through simple speech and hearing, word choice, clear message, body language, and communication style for ensuring the effectiveness of the communication between the parties. The effective business communication may involve the dimensions, such as personal or impersonal, intentional or unintentional, verbal or nonverbal, and internal or external. The effective communication should be in the form of face-to-face interactions by using words, or in written for giving the written presentation by using the texts, emails, social media sites, slides, intranets, blogs, videos, conferencing, displays, or other forms (Richards and Studio, 2015).
The communication concepts or tools, such as emails, employee publication papers, employee intranet, memos and letters, power point slides, word text files, displays, videos, and social media could be used to interact and communicate the organizational individuals and professional clients effectively.  The effective communication could be held through the intranets, business meetings, seminars, dealings with clients, group presentation, bulletin boards, social networking sites or professional events.
By using the communication concepts, I would be able to interact and communicate with the organizational individuals and clients effectively by making change in the communication style. The communication style could be changed by focusing on the communication concepts, such as using the effective communication method, right tone of language, clear and simple words choice, English language, short communication, impressive body language, dialogue communication, good eye contract, active listening and effective speaking, gestures, and brief comments (Management Study Guide, 2015). For achieving effective communication, I will make constant change in the communication style by using the concepts, such as concise and straightforward language, clear goals and objective, conversational tone, complete knowledge and information (about the topic or product on which communication to be held),  and professional manner instead of emotional.
It will be effective for me to have full confidence and credibility to my current knowledge and information for answering the questions asked by the clients confidently in an open way. It is also necessary to check the data and facts before giving any kind of business presentation. It will also be effective to develop the communication message that is easily identifiable and understandable to the targeted person. I also need to be personal, initiative and intuitive before start the communicating. I am also required to make improvement in my interpersonal skills by ensuring listening others actively, effectively speaking to others, negotiation with clients or organization staffs, developing habits of good communicator, and effective decision-making and problem solving skills (Online Trainees, 2013). All these communication concepts will be effective in developing my communication competences, improvement in my current skills, and acquiring new knowledge for creating effective communication with the clients or staff members.
The communication model, such as Shannon and Weaver model of communication will be effective for changing my communication style as well as improving my communication skills and competences to the great extent.
This is a model of communication that may be effective for interpreting, transmitting, and receiving the communication message of the sender to the receiver by using the communication channels. This is a mathematical communication model that represents the data and facts with the accurate and proper presentation by reducing the possibility of the communication barriers or errors. This model is used in the business communications in the written or oral presentations, and text messaging for improving the style and way of communication and maximizing the conversation with the minimum noise (Communication Theory, 2015). This model has concepts, such as sender (information source), encoder (transmitter), decoder (receiver), receiver (destination), and communication channel. In this model, the following concepts are used:-
Sender- it sends the communication message by choosing a suitable communication channel.
Encoder- coverts the message into signals or binary data directly by using the encoding or converting machines.
Channel- It is used to convert the message of the sender and sent this to the receiver.
Decoder (receiver) – the machine used to convert the binary data or signals into the message or translate the messages from the signals
Receiver (destination) – the person who receives or gets the message from the sender and provides appropriate feedbacks to the message (Durga, 2016)
Noise – also known as physical barriers or disturbances to the message, like location, environment, and timing that don’t allow the message let to the receiver as this actually is
In this model, the sender sends the communication message in the form of the texts, voice mail, video content or post to the receiver through an appropriate communication channel that is understandable to the machine. The receptor or encoding machine works as decoder for decoding the message before sending to the receiver. The noise, physical barriers, technical issues, or server problems might cause problem in the communication process and might not have capacity to decod the message. Air is the communication channel or medium to transmit, decode, and sending the message to the receiver. 
Another communication model, David Berlo’s SMCR model (1960) will be effective to create an effective communication between the parties involved in the communication. This model encodes and decodes the message before the sender sending the message and receiver receiving the message.  This model has four components including sender or source, message, channel, and receiver. This is following as:-
Sender- this is a person who originates the message and sends this to the receiver. This includes the factors, such as communication skills, attitudes, knowledge, social systems, and culture.
Message- the substance that is send by the sender to the receiver that may be in the form of video, text, audio, visuals, voice or other communication media. It might be influenced by the factors, such as content, elements, treatment, code, and structures.
Channel- this is the communication medium used to send the message. The communication tools, such as telephone, voice message, video calls, or written text or slides may be used to send the message. Hearing, seeing, touching, smelling, and tasting are such factors that may influence the effectiveness of the communication channel (Root, 2015).
Receiver- the personal who receives the message as the receiver should have active listening skills. The communication skills, social systems, culture, attitudes, and knowledge are such factors that affect the communication message.
Source: David Berlo’s SMCR Model of Communication)
From the findings of the relevant communication issues, it is clear that I am weak at interpersonal skills and conceptual communication skills. So, I will be required to develop the communication competences through understanding and improvement of the conceptual (theoretical) skills and Behavioral skills (interpersonal skills). The conceptual or theoretical skills are essential to understanding the tasks, duties, and responsibilities at the workplace, develop interpersonal relationship with the staff members, and act on the meaningful goals and coherent strategy. These are required to develop the meaningful conclusions, create new ideas and acquire new knowledge for effective working in the organization (Williams, 2017). The conceptual skills include managerial skills, compelling skills, analytical skills, and writing skills. These skills are required in copying, compelling, comparing, analyzing, synthesizing, and Innovating/coordinating.
The interpersonal skills are those that are used to interact and communicate with the organizational individuals and clients at the workplace. The interpersonal skills include verbal communication, non-verbal communication, negotiation, listening, problem solving and decision-making skills. The verbal communication includes face-to-face interaction by using words, while non-verbal communication includes facial expressions, hand gestures, and body expressions. The negotiation skills are required to negotiate with the clients effectively.  The listening skills are required to listen the organizational individuals or staff members effectively. The decision-making skills are required to take decisions effectively in the contingent situations or emergencies (Teicher, 2014). Finally, the problem solving skills are required to find an appropriate solution to the problems.
 
 
Action Plan
The action plan will be developed for developing my communication competences, bringing improvement in my skills and workplace communicational behavior and acquiring knowledge that will be undertaken over the time period of 6 months through the sequence of the key events and activities. The action plan will include undertaking specific short courses, such as training and skill development programs, undertaking advanced post graduate degree or diploma courses at CQU or other reputed institutions, reading planning for acquiring the conceptual/theoretical knowledge, specific communication sources (such as learning courses, books, magazines, articles, journals, blogs, texts), and coaching and mentoring (CEGR, 2016). All these communication sources will assist to improve my skills, knowledge, and communication competences to the great extent.
The training and skills development programs will be effective for developing my communication competences, such as improvement in my workplace communication and interpersonal skills. By attending/joining the training and skills development programs, I will be able to communicate/ interact with others effectively, listen others with active listening as well as giving strong representation in meetings, seminars or group presentation, and good English writing skills for good written presentation with accurate data, facts, findings, and slides on the relevant topic/case (Dutta, 2013). The following table will identify the events and activities of the action plan for showing the improvement in the skills, knowledge, and communication competences through the communication courses to be undertaken during the time period of 6 months.

Development/ improvement of skills

Action Plan

Sources for development/improvement

Timeliness

Change in communication Style

Manage the workforce through good communication with them
 
Acquire knowledge and develop communication competences

By enrolling in the specific master degree communication courses
 
Reading textbooks, journals, articles or learning materials

2 months

Improvement in the interpersonal skills
and problem solving skills

Communicate and interact the clients, colleagues, and subordinates effectively
 
Solve the problems or complexities effectively

Through group discussions or attending seminars and  event (Kaul, 2014)

1 month

Improvement in Writing skills
 

To give strong written presentation through the active English language, representation slides, facts and findings, and data presentation

By attending coaching, training and case study analysis
 
Registering with the certification MBA programs or diploma courses from a reputed university

1 months
 
 

Improvement in communication skills and representation skills
 

To give strong representation in the meetings or group discussions
Take effective decisions, moral judgment, and perform tasks and actions effectively (Guffey and Loewy, 2014)

Specific training and learning courses
Reading books, journals, articles, blogs

2 months

 
Gantt Chart-

Events/Activities

1 Oct-
15 Oct

16 Oct-
31 Oct

1
Nov

15 Nov

16 Nov

30 Nov.

1 Dec-
15 Dec

16 Dec-
31 Dec

1
Jan-
15
Jan

16
Jan

31
Jan

1
Feb-
15 Feb

16 Feb

28 Feb

1
Mar-
15 Mar

16 Mar-
31 Mar

1.Attending seminars and meeting to improve oral representation

 

 

 

 

 

 

 

 

 

 

 

 

 
2.Giving Presentation in meetings
 

 

 

 

 

 

 

 

 

 

 

 

 

3.Participate in the events and public speaking programs
 

 

 

 

 

 

 

 

 

 

 

 

 

4.Reading books and magazines to improve conceptual skills
 

 

 

 

 

 

 

 

 

 

 

 

 

5.E-learning through articles, blogs
 

 

 

 

 

 

 

 

 

 

 

 

 

6.Master degree diploma or MBA for communication development
 

 

 

 

 

 

 

 

 

 

 

 

 

7.Maintaining personal Journal
 

 

 

 

 

 

 

 

 

 

 

 

 

8. Feedback Reporting for further improvement in skills
 

 

 

 

 

 

 

 

 

 

 

 

 

9.Learning through coaching or mentoring
 

 

 

 

 

 

 

 

 

 

 

 

 

10.Reading plan to acquire new knowledge (Dignen and McMaster, 2013).
 

 

 

 

 

 

 

 

 

 

 

 

 

 
11.Specific Communication Texts

 

 

 

 

 

 

 

 

 

 

 

 

12.Reflection on Communication Interactions

 

 

 

 

 

 

 

 

 

 

 

 

 
References
Berland, A., and Berland, A. (2017). Using the Johari Window to explore patient and provider perspectives. International Journal of Healthcare Governance, Vol. 22(1), 47-51.
CEGR (2016). Effective Business Communication. Australia: Center for Education Growth and Research.
Communication Theory (2015). Shannon and Weaver Model of Communication. Retrieved From: https://communicationtheory.org/shannon-and-weaver-model-of-communication/.
Dignen, B. and McMaster, I. (2013). Effective International Business Communication. Australia: Collins.
Duke, P., Frankel, R. M., & Reis, S. (2013). How to integrate the electronic health record and patient-centered communication into the medical visit: a skills-based approach. Teaching and learning in medicine, 25(4), 358-365.
Durga, V. K. (2016). Shannon and Weaver Model of Communication. Retrieved From: https://www.slideshare.net/VishnuDurga/shannon-and-weaver-model-of-communication.
Dutta, S. (2013). BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Fielding, M. (2006). Effective Communication in operations. Juta& Company Ltd.
Forbes (2017). Which of these 4 communication styles are you? Retrieved from: https://www.forbes.com/sites/markmurphy/2015/08/06/which-of-these-4-communication-styles-are-you/#545f773f3adb.
Guffey, E. M. and Loewy, D. (2014). Business Communication: Process and Product. USA: Cengage Learning.
Kaul, A. (2014). EFFECTIVE BUSINESS COMMUNICATION. Australia: PHI Learning Pvt. Ltd.
Management Study Guide (2015). Overcoming Communication Barriers. Retrieved From: https://www.managementstudyguide.com/overcoming-communication-barriers.http.
National college for teaching and leadership (2017). 360-degree feedback. Retrieved from: https://www.nationalcollege.org.uk/transfer/open/adsbm-phase-2-preparatory-module/adsbm-p2-s3/adsbm-p2-s3t5.html 
Online Trainees (2013). Guidelines For Effective Business Communication. Australia: Online Trainees.
Richards, L. and StudioD (2015). Effective Business Communication Methods. Retrieved From: https://www.tutorialspoint.com/management_concepts/communication_methods.htm.
Robles, M. M. (2012). Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly, 75(4), 453-465.
Root, N. G. (2015). 7C’s of Effective Business Communication. Retrieved From: https://smallbusiness.chron.com/7-cs-effective-business-communication-114.html.
SelfAwareness (2017). Understanding the Johari window model. Retrieved from: https://www.selfawareness.org.uk/news/understanding-the-johari-window-model
Teicher, B. (2014). It’s HOW You Say It: Effective Business Communication Skills. UK: CreateSpace Independent Publishing Platform.
Williams, D. (2017). Fundamental Concepts of Effective Business Communication. London: Grin Verlag.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
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Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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A contract is an agreement between the parties which is enforceable legally in the courts. There are several provisions of law which governs how the terms related to the contract would operate. A contract consists of a set of provisions which are known as contractual terms. The weightage of such terms are not equal as one term may have a more significant consequence as compared to the other in relation to their brea…
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If any person wants to carry out his business in the form of a company, then, it is necessary that the registration or incorporation requirements of such country must be met. In Australia, the Corporation Act 2001 and the guidelines laid down by ASIC provides with the steps that must be accomplish in order to establish a corporate entity.  (Malbon & Bishop, 2006).
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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

0 Download6 Pages / 1,478 Words

Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

0 Download6 Pages / 1,478 Words

Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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My Assignment Help (2020) Effective Business Communications [Online]. Available from: https://myassignmenthelp.com/free-samples/busn20017-effective-business-communications/business-organization.html[Accessed 19 December 2021].

My Assignment Help. ‘Effective Business Communications’ (My Assignment Help, 2020) accessed 19 December 2021.

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Answer:
Part A
Issue:
Whether Stella is considered as an employee of PRX?
Rule:
The main difference between employee and independent contractor is stated below:
Employee entered into contract of service, but contractor entered into contract for services.
Employer exercise control over the employee but no control was exercised by employer on contractor. It is considered as traditional test which was developed in Zuijs v Wirth Bros(Zuijs…
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Answers:
Work Health and Safety Management System (WHSMS) is a collection of plans, tools, activities and processes. List 3 of these plans, tools, activities or processes and explain what they are,
The means, nitty gritty beneath, can be utilized whether the arranging procedure is straightforward or complex. They are:
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Answers:
Introduction
In Alberta, the Residential Tenancies Act applies to all the people in this jurisdiction, who rent their space out (Alberta Queen’s Printer, 2016). Through this act, the rights and responsibilities of the landlords and tenants are brought forward (Landlord and Tenant, 2015).
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Before a tenant can move in the rented accommodation, the tenant and the landlord have to reach an agreement, with regards to the…
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Answer:
Introduction 
A contract is an agreement between the parties which is enforceable legally in the courts. There are several provisions of law which governs how the terms related to the contract would operate. A contract consists of a set of provisions which are known as contractual terms. The weightage of such terms are not equal as one term may have a more significant consequence as compared to the other in relation to their brea…
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TLAW202 Corporations Law
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Course Code: TLAW202
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1.
If any person wants to carry out his business in the form of a company, then, it is necessary that the registration or incorporation requirements of such country must be met. In Australia, the Corporation Act 2001 and the guidelines laid down by ASIC provides with the steps that must be accomplish in order to establish a corporate entity.  (Malbon & Bishop, 2006).
A company is of great significance as it is treated as a …
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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

0 Download6 Pages / 1,478 Words

Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

2 Downloads7 Pages / 1,597 Words

Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Questions:
Case study: You are the President of the Turkey Farmers Association of Australia, which consists of  sole operators, small producers and four big producers who have their own marketing teams. The  Turkey Farmers Association of Australia wants to launch an Australia-wide media campaign to  encourage Australians to think of eating turkey every day and not just at Christmas, so that turkey  producers can expand their sales. Turkey would be portrayed as a healthy alternative to red meat and chicken while being an inexpensive and versatile meal. Each member of the Turkey Farmers  Association of Australia were asked for their opinions about the ideas for the campaign. Most smaller  producers were happy to go along with the others, but the four major producers submitted marketing  proposals.
“Company 1: There is so much advertising these days, if we really want people to put turkey on the  table they need to see or hear our ads several times so that the message sinks in.
Company 2: Most people do shopping on Thursdays or Saturdays so we should use the budget to run  radio ads on those two days so people will hear it on their way to the supermarket.
Company 3: The goal should be to get as many people as possible to see our ad at least once. We  should compare the CPM (the advertising bought on the basis of impression) across TV, radio, newspapers and magazines, and pick options that gives us the biggest bang for our buck and then  schedule ads evenly across all days of the week.
Company 4: A combination of direct marketing, in-store samples, and a Facebook group would help us develop an ongoing dialogue without customers. Also using those media would make it easier for us to track the success of the campaign” (Sharp, 2017, p. 547).
The solution you decide to implement as the President is entirely your decision, you may choose one of the suggested company strategies above or combine up a maximum of three different strategies due to budget constraints or make an executive decision which uses none of this information. It is the communication from you, as President, to your members that is the important consideration, not the actual marketing strategy itself. Issues you need to address in your memo to your members:
1. Members have previously complained that they were not being asked for their opinions and decisions made by the Turkey Farmers Association of Australia were not communicated to members, as the first members knew a decision had been made, was when members saw the decision being talked about or advertisements were shown in the media. Therefore, the Turkey Farmers Association of Australia has issues of internal communication.
2. Members of the Turkey Farmers Association of Australia are located throughout Australia which also makes communication difficult and holding a meeting of all members at the same time almost  impossible. However, each member’s opinion was sought for the new campaign and each member  had a month to comment and give feedback on this campaign to the Turkey Farmers Association of Australia.
3. Emails sent from the Turkey Farmers Association of Australia are also seen to be unprofessional.  Due to budget restrictions, many staff are casually employed and student work placements, where  students are not paid for their work, are very important to keep the office of the Turkey Farmers  Association of Australia running.
Answers:

Opening
According to the given scenario, it has been found that the Turkey Farmers Association of Australia is trying to launch an Australian based media campaign for encouraging the Australians to eat turkey on a daily basis in their diet. They are trying to convince the Australians that it is not about eating turkey only during the Christmas rather they can in-take turkey as an alternative of chicken and red meat in a less expensive manner and which can also make their health conditions better (Farahbakhsh et al., 2017). All the members of Turkey Farmers Association of Australia have given their opinions regarding the campaign which was going to happen and over there four different companies have presented their proposal regarding the enhancement of turkey sales. Moreover, three different issues have been identified that need to be addressed by the President of Turkey Farmers Association of Australia.
To: The members of the Turkey Farmers Association of Australia
From: President of Turkey Farmers Association of Australia
Date: 12th December 2018
Subject: Proposal and recommendation for increasing the sales of turkey by Turkey Farmers Association of Australia.
Objectives and background
The main objective of this memo is about addressing of the issues of the members in Turkey Farmers Association of Australia by enhancing their communication skills followed by providing effective marketing strategies for the betterment of the turkey meat business. It can be seen that four different producers of meat have submitted their marketing proposals which can be effective to make a better recommendation for Turkey Farmers Association of Australia.
Description of the communication audit process
A communication audit process is a way toward distinguishing inside and outer correspondence qualities and shortcomings. It is a route for an organization to comprehend past correspondence rehearses, how well the objective market is educated of your organization, how well the present communication process is working, and what future specialized techniques could be utilized (Yilmaz, Comak & Turgut, 2016). At the point when the interchanges review is finished, an organization ought to have the capacity to comprehend and assess the objectives, adequacy, reach, and fulfillment of their present communication methodology and execution.
The four steps that are necessary to consider during the communication audit process are as follows:

Recognizing and setting the degree and system:Fundamentally, it is important to pick up an exhaustive comprehension of the association and its procedure. All the more explicitly, it is required to discover the issues the review ought to examine and after that need to comprehend what an individual is attempting to accomplish (Smit-Kroner & Brumby, 2015). Likewise in this stage, it is prescribed to increase senior administration purchase in, consequently recognizing the gatherings of people and conceding to a philosophy.
Revelation process:This progression is centered around research. Essential research could incorporate meetings, center gatherings, studies, and so on. Optional research will essentially audit paid, earned and possessed media.
Refining process:The refining procedure includes evaluating the gathered information. Now, it is imperative to recognize designs that are available in the examination and need to draw out key bits of knowledge.
Translation:At last, it is required to recognize the communication gaps and openings. It is necessary to review several areas such as message delivery and quality checking, identifying the quality of the relationship with the audiences, and evaluating the audience communication (Aydogdu & Yenigün, 2016).

Specific purpose
The specific purpose of the memo is about identifying the issues that are faced by the members of Turkey Farmers Association of Australia and accordingly solutions are required to be given for overcoming those issues of the members.
General purpose
The general purpose of the memo is about choosing the best strategies from the four strategies that are being presented with the case study and accordingly solutions need to be given for overcoming those issues.
Problems associated with the case study
Issue one
The first issue that is being faced by the members of Turkey Farmers Association of Australia is that they are not being asked for their personal opinions when any kind of serious decisions are being taken by the Turkey Farmers Association of Australia. The members-only get aware of the decisions of the association when they follow any kind of advertisements that are being shown in the media. This particular scenario provides a clear idea about the fact that there has been an issue of internal communication within Turkey Farmers Association of Australia.
Issue two
In the second issue, it has been stated that the members of Turkey Farmers Association of Australia used to stay at various locations around Australia and during the time of an important meeting it becomes very difficult for the association to conduct a meeting for all the members belonging to Turkey Farmers Association of Australia. This issue results in poor coordination among the members and which further leads to less productivity of turkey meat.
Issue three
The emails that are being sent to the members of Turkey Farmers Association of Australia are not at all professional and due to the restriction of the budget, they have employed many unskilled staffs by giving them less money. Placements have also being given to the students in Turkey Farmers Association of Australia but still, they failed to pay the salary to the students even after making them work very hard.
Action steps that are required for solving the issues
1.The steps for improving internal communication within Turkey Farmers Association of Australia are as follows:

Making both the mission and vision clear for the employees (Ruesch et al., 2017).
Strengthening the connection with the employees.
Implementation of online project management tools (Quirke, 2017).
Defining proper hierarchy structure for both Turkey Farmers Association of Australia and its members.

2.When the members staying in different locations are trying to conduct meetings then the best way to perform that kind of meeting is via online meetings (Sallam, 2016). The application of online meeting can be very effective in this kind of issues and it allows people to participate and get connected even when staying in remote locations. Four best kinds of online meeting tools that can be used are Adobe Connect Pro, GoToMeeting, and Skype for business, and WebEx Meeting Center. The ways for solving all members’ feedback on the proposed new campaign are as follows:

The feedback given to the Turkey Farmers Association of Australia need to be positive and the suggestions given by the members need to be clear.
The discussion of the members needs to be constructive.
Forming opinion for the group at large.

3.In the past, it has been found that the email sent to the members was not professional and due to which there has been a misunderstanding between the members and the Turkey Farmers Association of Australia. There have been several mistakes being committed by the organization which made those emails to be unprofessional. In a few emails there had been no attachment given which might be useful for the members in their work (Byrk et al., 2015). Moreover, in a few emails it can be seen that the name of the members was wrong and which created a chaos among the members. The email structure can be improved in the following ways which are as follows:

Writing meaningful kind of subject line.
Writing the message in a clear and focused manner.
Proofreading the messages clearly.
Showing proper respect to the recipient.

Closing
All the issues that are being presented in the case study are being identified and accordingly, solutions are being given for overcoming the issues by the Turkey Farmers Association of Australia.
Outlining a synopsis of the memo
Firstly, the issues of the members belonging to Turkey Farmers Association of Australia are being identified. Then, the strategies given by four companies are being studied and the best strategy is being chosen. Later on, the solutions related to three issues of the members of Turkey Farmers Association of Australia are being discussed.
Explanation about the benefit of compliance to the employee and organization.
According to the strategy being given by Company 1, it can be recommended that telecasting the ads about turkey for a repeated number of times could be effective in attracting people towards turkey meat.
Offering assistance and providing contact details.
Turkey Farmers Association of Australia
Telephone +61 8 8743 7563
Fax +61 8 6783 3436
info@turkeyfed.com.au
Business hours
Monday-Friday 9:00am – 5:00pm
References
Aydogdu, M. H., & Yenigün, K. (2016). Farmers’ risk perception towards climate change: a case of the GAP-?anl?urfa Region, Turkey. Sustainability, 8(8), 806.
 Byrk, A. S., Gomez, L. M., Grunow, A., & Le Mahieu, P. G. (2015). Byrk, Anthony S., Louis M. Gomez, Alicia Grunow, and Paul G. Le Mahieu, Learning to Improve: How America’s Schools Can Get Better at Getting Better. Cambridge, MA: Harvard Education Press, 2015.
Farahbakhsh, J., Hanbazaza, M., Ball, G. D., Farmer, A. P., Maximova, K., & Willows, N. D. (2017). Food insecure student clients of a university?based food bank have compromised health, dietary intake, and academic quality. Nutrition & Dietetics, 74(1), 67-73.
Quirke, B. (2017). Making the connections: using internal communication to turn strategy into action. Routledge.
Ruesch, J., Bateson, G., Pinsker, E. C., & Combs, G. (2017). Communication: The social matrix of psychiatry. Routledge.
Sallam, A. S. (2016). U.S. Patent Application No. 14/708,690.
Smit-Kroner, C., & Brumby, S. (2015). Farmers sun exposure, skin protection, and public health campaigns: An Australian perspective. Preventive medicine reports, 2, 602-607.
Yilmaz, H., Comak, M. B., & Turgut, F. (2016). ANALYSIS OF FACTORS RELATED TO FARMERS’BENEFITING FROM SAFFLOWER (Carthamus Tinctorius L.,) PRODUCTION SUPPORT: THE CASE OF CENTRAL ANATOLIA IN TURKEY. JAPS: Journal of Animal & Plant Sciences, 26(5).

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Case study: You are the President of the Turkey Farmers Association of Australia, which consists of  sole operators, small producers and four big producers who have their own marketing teams. The  Turkey Farmers Association of Australia wants to launch an Australia-wide media campaign to  encourage Australians to think of eating turkey every day and not just at Christmas, so that turkey  producers can expand their sales. Turkey would be portrayed as a healthy alternative to red meat and chicken while being an inexpensive and versatile meal. Each member of the Turkey Farmers  Association of Australia were asked for their opinions about the ideas for the campaign. Most smaller  producers were happy to go along with the others, but the four major producers submitted marketing  proposals.
“Company 1: There is so much advertising these days, if we really want people to put turkey on the  table they need to see or hear our ads several times so that the message sinks in.
Company 2: Most people do shopping on Thursdays or Saturdays so we should use the budget to run  radio ads on those two days so people will hear it on their way to the supermarket.
Company 3: The goal should be to get as many people as possible to see our ad at least once. We  should compare the CPM (the advertising bought on the basis of impression) across TV, radio, newspapers and magazines, and pick options that gives us the biggest bang for our buck and then  schedule ads evenly across all days of the week.
Company 4: A combination of direct marketing, in-store samples, and a Facebook group would help us develop an ongoing dialogue without customers. Also using those media would make it easier for us to track the success of the campaign” (Sharp, 2017, p. 547).
The solution you decide to implement as the President is entirely your decision, you may choose one of the suggested company strategies above or combine up a maximum of three different strategies due to budget constraints or make an executive decision which uses none of this information. It is the communication from you, as President, to your members that is the important consideration, not the actual marketing strategy itself. Issues you need to address in your memo to your members:
1. Members have previously complained that they were not being asked for their opinions and decisions made by the Turkey Farmers Association of Australia were not communicated to members, as the first members knew a decision had been made, was when members saw the decision being talked about or advertisements were shown in the media. Therefore, the Turkey Farmers Association of Australia has issues of internal communication.
2. Members of the Turkey Farmers Association of Australia are located throughout Australia which also makes communication difficult and holding a meeting of all members at the same time almost  impossible. However, each member’s opinion was sought for the new campaign and each member  had a month to comment and give feedback on this campaign to the Turkey Farmers Association of Australia.
3. Emails sent from the Turkey Farmers Association of Australia are also seen to be unprofessional.  Due to budget restrictions, many staff are casually employed and student work placements, where  students are not paid for their work, are very important to keep the office of the Turkey Farmers  Association of Australia running.
Answers:

Opening
According to the given scenario, it has been found that the Turkey Farmers Association of Australia is trying to launch an Australian based media campaign for encouraging the Australians to eat turkey on a daily basis in their diet. They are trying to convince the Australians that it is not about eating turkey only during the Christmas rather they can in-take turkey as an alternative of chicken and red meat in a less expensive manner and which can also make their health conditions better (Farahbakhsh et al., 2017). All the members of Turkey Farmers Association of Australia have given their opinions regarding the campaign which was going to happen and over there four different companies have presented their proposal regarding the enhancement of turkey sales. Moreover, three different issues have been identified that need to be addressed by the President of Turkey Farmers Association of Australia.
To: The members of the Turkey Farmers Association of Australia
From: President of Turkey Farmers Association of Australia
Date: 12th December 2018
Subject: Proposal and recommendation for increasing the sales of turkey by Turkey Farmers Association of Australia.
Objectives and background
The main objective of this memo is about addressing of the issues of the members in Turkey Farmers Association of Australia by enhancing their communication skills followed by providing effective marketing strategies for the betterment of the turkey meat business. It can be seen that four different producers of meat have submitted their marketing proposals which can be effective to make a better recommendation for Turkey Farmers Association of Australia.
Description of the communication audit process
A communication audit process is a way toward distinguishing inside and outer correspondence qualities and shortcomings. It is a route for an organization to comprehend past correspondence rehearses, how well the objective market is educated of your organization, how well the present communication process is working, and what future specialized techniques could be utilized (Yilmaz, Comak & Turgut, 2016). At the point when the interchanges review is finished, an organization ought to have the capacity to comprehend and assess the objectives, adequacy, reach, and fulfillment of their present communication methodology and execution.
The four steps that are necessary to consider during the communication audit process are as follows:

Recognizing and setting the degree and system:Fundamentally, it is important to pick up an exhaustive comprehension of the association and its procedure. All the more explicitly, it is required to discover the issues the review ought to examine and after that need to comprehend what an individual is attempting to accomplish (Smit-Kroner & Brumby, 2015). Likewise in this stage, it is prescribed to increase senior administration purchase in, consequently recognizing the gatherings of people and conceding to a philosophy.
Revelation process:This progression is centered around research. Essential research could incorporate meetings, center gatherings, studies, and so on. Optional research will essentially audit paid, earned and possessed media.
Refining process:The refining procedure includes evaluating the gathered information. Now, it is imperative to recognize designs that are available in the examination and need to draw out key bits of knowledge.
Translation:At last, it is required to recognize the communication gaps and openings. It is necessary to review several areas such as message delivery and quality checking, identifying the quality of the relationship with the audiences, and evaluating the audience communication (Aydogdu & Yenigün, 2016).

Specific purpose
The specific purpose of the memo is about identifying the issues that are faced by the members of Turkey Farmers Association of Australia and accordingly solutions are required to be given for overcoming those issues of the members.
General purpose
The general purpose of the memo is about choosing the best strategies from the four strategies that are being presented with the case study and accordingly solutions need to be given for overcoming those issues.
Problems associated with the case study
Issue one
The first issue that is being faced by the members of Turkey Farmers Association of Australia is that they are not being asked for their personal opinions when any kind of serious decisions are being taken by the Turkey Farmers Association of Australia. The members-only get aware of the decisions of the association when they follow any kind of advertisements that are being shown in the media. This particular scenario provides a clear idea about the fact that there has been an issue of internal communication within Turkey Farmers Association of Australia.
Issue two
In the second issue, it has been stated that the members of Turkey Farmers Association of Australia used to stay at various locations around Australia and during the time of an important meeting it becomes very difficult for the association to conduct a meeting for all the members belonging to Turkey Farmers Association of Australia. This issue results in poor coordination among the members and which further leads to less productivity of turkey meat.
Issue three
The emails that are being sent to the members of Turkey Farmers Association of Australia are not at all professional and due to the restriction of the budget, they have employed many unskilled staffs by giving them less money. Placements have also being given to the students in Turkey Farmers Association of Australia but still, they failed to pay the salary to the students even after making them work very hard.
Action steps that are required for solving the issues
1.The steps for improving internal communication within Turkey Farmers Association of Australia are as follows:

Making both the mission and vision clear for the employees (Ruesch et al., 2017).
Strengthening the connection with the employees.
Implementation of online project management tools (Quirke, 2017).
Defining proper hierarchy structure for both Turkey Farmers Association of Australia and its members.

2.When the members staying in different locations are trying to conduct meetings then the best way to perform that kind of meeting is via online meetings (Sallam, 2016). The application of online meeting can be very effective in this kind of issues and it allows people to participate and get connected even when staying in remote locations. Four best kinds of online meeting tools that can be used are Adobe Connect Pro, GoToMeeting, and Skype for business, and WebEx Meeting Center. The ways for solving all members’ feedback on the proposed new campaign are as follows:

The feedback given to the Turkey Farmers Association of Australia need to be positive and the suggestions given by the members need to be clear.
The discussion of the members needs to be constructive.
Forming opinion for the group at large.

3.In the past, it has been found that the email sent to the members was not professional and due to which there has been a misunderstanding between the members and the Turkey Farmers Association of Australia. There have been several mistakes being committed by the organization which made those emails to be unprofessional. In a few emails there had been no attachment given which might be useful for the members in their work (Byrk et al., 2015). Moreover, in a few emails it can be seen that the name of the members was wrong and which created a chaos among the members. The email structure can be improved in the following ways which are as follows:

Writing meaningful kind of subject line.
Writing the message in a clear and focused manner.
Proofreading the messages clearly.
Showing proper respect to the recipient.

Closing
All the issues that are being presented in the case study are being identified and accordingly, solutions are being given for overcoming the issues by the Turkey Farmers Association of Australia.
Outlining a synopsis of the memo
Firstly, the issues of the members belonging to Turkey Farmers Association of Australia are being identified. Then, the strategies given by four companies are being studied and the best strategy is being chosen. Later on, the solutions related to three issues of the members of Turkey Farmers Association of Australia are being discussed.
Explanation about the benefit of compliance to the employee and organization.
According to the strategy being given by Company 1, it can be recommended that telecasting the ads about turkey for a repeated number of times could be effective in attracting people towards turkey meat.
Offering assistance and providing contact details.
Turkey Farmers Association of Australia
Telephone +61 8 8743 7563
Fax +61 8 6783 3436
info@turkeyfed.com.au
Business hours
Monday-Friday 9:00am – 5:00pm
References
Aydogdu, M. H., & Yenigün, K. (2016). Farmers’ risk perception towards climate change: a case of the GAP-?anl?urfa Region, Turkey. Sustainability, 8(8), 806.
 Byrk, A. S., Gomez, L. M., Grunow, A., & Le Mahieu, P. G. (2015). Byrk, Anthony S., Louis M. Gomez, Alicia Grunow, and Paul G. Le Mahieu, Learning to Improve: How America’s Schools Can Get Better at Getting Better. Cambridge, MA: Harvard Education Press, 2015.
Farahbakhsh, J., Hanbazaza, M., Ball, G. D., Farmer, A. P., Maximova, K., & Willows, N. D. (2017). Food insecure student clients of a university?based food bank have compromised health, dietary intake, and academic quality. Nutrition & Dietetics, 74(1), 67-73.
Quirke, B. (2017). Making the connections: using internal communication to turn strategy into action. Routledge.
Ruesch, J., Bateson, G., Pinsker, E. C., & Combs, G. (2017). Communication: The social matrix of psychiatry. Routledge.
Sallam, A. S. (2016). U.S. Patent Application No. 14/708,690.
Smit-Kroner, C., & Brumby, S. (2015). Farmers sun exposure, skin protection, and public health campaigns: An Australian perspective. Preventive medicine reports, 2, 602-607.
Yilmaz, H., Comak, M. B., & Turgut, F. (2016). ANALYSIS OF FACTORS RELATED TO FARMERS’BENEFITING FROM SAFFLOWER (Carthamus Tinctorius L.,) PRODUCTION SUPPORT: THE CASE OF CENTRAL ANATOLIA IN TURKEY. JAPS: Journal of Animal & Plant Sciences, 26(5).

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Whether Stella is considered as an employee of PRX?
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The main difference between employee and independent contractor is stated below:
Employee entered into contract of service, but contractor entered into contract for services.
Employer exercise control over the employee but no control was exercised by employer on contractor. It is considered as traditional test which was developed in Zuijs v Wirth Bros(Zuijs…
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Work Health and Safety Management System (WHSMS) is a collection of plans, tools, activities and processes. List 3 of these plans, tools, activities or processes and explain what they are,
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In Alberta, the Residential Tenancies Act applies to all the people in this jurisdiction, who rent their space out (Alberta Queen’s Printer, 2016). Through this act, the rights and responsibilities of the landlords and tenants are brought forward (Landlord and Tenant, 2015).
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A contract is an agreement between the parties which is enforceable legally in the courts. There are several provisions of law which governs how the terms related to the contract would operate. A contract consists of a set of provisions which are known as contractual terms. The weightage of such terms are not equal as one term may have a more significant consequence as compared to the other in relation to their brea…
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If any person wants to carry out his business in the form of a company, then, it is necessary that the registration or incorporation requirements of such country must be met. In Australia, the Corporation Act 2001 and the guidelines laid down by ASIC provides with the steps that must be accomplish in order to establish a corporate entity.  (Malbon & Bishop, 2006).
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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Questions:
Case study: You are the President of the Turkey Farmers Association of Australia, which consists of  sole operators, small producers and four big producers who have their own marketing teams. The  Turkey Farmers Association of Australia wants to launch an Australia-wide media campaign to  encourage Australians to think of eating turkey every day and not just at Christmas, so that turkey  producers can expand their sales. Turkey would be portrayed as a healthy alternative to red meat and chicken while being an inexpensive and versatile meal. Each member of the Turkey Farmers  Association of Australia were asked for their opinions about the ideas for the campaign. Most smaller  producers were happy to go along with the others, but the four major producers submitted marketing  proposals.
“Company 1: There is so much advertising these days, if we really want people to put turkey on the  table they need to see or hear our ads several times so that the message sinks in.
Company 2: Most people do shopping on Thursdays or Saturdays so we should use the budget to run  radio ads on those two days so people will hear it on their way to the supermarket.
Company 3: The goal should be to get as many people as possible to see our ad at least once. We  should compare the CPM (the advertising bought on the basis of impression) across TV, radio, newspapers and magazines, and pick options that gives us the biggest bang for our buck and then  schedule ads evenly across all days of the week.
Company 4: A combination of direct marketing, in-store samples, and a Facebook group would help us develop an ongoing dialogue without customers. Also using those media would make it easier for us to track the success of the campaign” (Sharp, 2017, p. 547).
The solution you decide to implement as the President is entirely your decision, you may choose one of the suggested company strategies above or combine up a maximum of three different strategies due to budget constraints or make an executive decision which uses none of this information. It is the communication from you, as President, to your members that is the important consideration, not the actual marketing strategy itself. Issues you need to address in your memo to your members:
1. Members have previously complained that they were not being asked for their opinions and decisions made by the Turkey Farmers Association of Australia were not communicated to members, as the first members knew a decision had been made, was when members saw the decision being talked about or advertisements were shown in the media. Therefore, the Turkey Farmers Association of Australia has issues of internal communication.
2. Members of the Turkey Farmers Association of Australia are located throughout Australia which also makes communication difficult and holding a meeting of all members at the same time almost  impossible. However, each member’s opinion was sought for the new campaign and each member  had a month to comment and give feedback on this campaign to the Turkey Farmers Association of Australia.
3. Emails sent from the Turkey Farmers Association of Australia are also seen to be unprofessional.  Due to budget restrictions, many staff are casually employed and student work placements, where  students are not paid for their work, are very important to keep the office of the Turkey Farmers  Association of Australia running.
Answers:

Opening
According to the given scenario, it has been found that the Turkey Farmers Association of Australia is trying to launch an Australian based media campaign for encouraging the Australians to eat turkey on a daily basis in their diet. They are trying to convince the Australians that it is not about eating turkey only during the Christmas rather they can in-take turkey as an alternative of chicken and red meat in a less expensive manner and which can also make their health conditions better (Farahbakhsh et al., 2017). All the members of Turkey Farmers Association of Australia have given their opinions regarding the campaign which was going to happen and over there four different companies have presented their proposal regarding the enhancement of turkey sales. Moreover, three different issues have been identified that need to be addressed by the President of Turkey Farmers Association of Australia.
To: The members of the Turkey Farmers Association of Australia
From: President of Turkey Farmers Association of Australia
Date: 12th December 2018
Subject: Proposal and recommendation for increasing the sales of turkey by Turkey Farmers Association of Australia.
Objectives and background
The main objective of this memo is about addressing of the issues of the members in Turkey Farmers Association of Australia by enhancing their communication skills followed by providing effective marketing strategies for the betterment of the turkey meat business. It can be seen that four different producers of meat have submitted their marketing proposals which can be effective to make a better recommendation for Turkey Farmers Association of Australia.
Description of the communication audit process
A communication audit process is a way toward distinguishing inside and outer correspondence qualities and shortcomings. It is a route for an organization to comprehend past correspondence rehearses, how well the objective market is educated of your organization, how well the present communication process is working, and what future specialized techniques could be utilized (Yilmaz, Comak & Turgut, 2016). At the point when the interchanges review is finished, an organization ought to have the capacity to comprehend and assess the objectives, adequacy, reach, and fulfillment of their present communication methodology and execution.
The four steps that are necessary to consider during the communication audit process are as follows:

Recognizing and setting the degree and system:Fundamentally, it is important to pick up an exhaustive comprehension of the association and its procedure. All the more explicitly, it is required to discover the issues the review ought to examine and after that need to comprehend what an individual is attempting to accomplish (Smit-Kroner & Brumby, 2015). Likewise in this stage, it is prescribed to increase senior administration purchase in, consequently recognizing the gatherings of people and conceding to a philosophy.
Revelation process:This progression is centered around research. Essential research could incorporate meetings, center gatherings, studies, and so on. Optional research will essentially audit paid, earned and possessed media.
Refining process:The refining procedure includes evaluating the gathered information. Now, it is imperative to recognize designs that are available in the examination and need to draw out key bits of knowledge.
Translation:At last, it is required to recognize the communication gaps and openings. It is necessary to review several areas such as message delivery and quality checking, identifying the quality of the relationship with the audiences, and evaluating the audience communication (Aydogdu & Yenigün, 2016).

Specific purpose
The specific purpose of the memo is about identifying the issues that are faced by the members of Turkey Farmers Association of Australia and accordingly solutions are required to be given for overcoming those issues of the members.
General purpose
The general purpose of the memo is about choosing the best strategies from the four strategies that are being presented with the case study and accordingly solutions need to be given for overcoming those issues.
Problems associated with the case study
Issue one
The first issue that is being faced by the members of Turkey Farmers Association of Australia is that they are not being asked for their personal opinions when any kind of serious decisions are being taken by the Turkey Farmers Association of Australia. The members-only get aware of the decisions of the association when they follow any kind of advertisements that are being shown in the media. This particular scenario provides a clear idea about the fact that there has been an issue of internal communication within Turkey Farmers Association of Australia.
Issue two
In the second issue, it has been stated that the members of Turkey Farmers Association of Australia used to stay at various locations around Australia and during the time of an important meeting it becomes very difficult for the association to conduct a meeting for all the members belonging to Turkey Farmers Association of Australia. This issue results in poor coordination among the members and which further leads to less productivity of turkey meat.
Issue three
The emails that are being sent to the members of Turkey Farmers Association of Australia are not at all professional and due to the restriction of the budget, they have employed many unskilled staffs by giving them less money. Placements have also being given to the students in Turkey Farmers Association of Australia but still, they failed to pay the salary to the students even after making them work very hard.
Action steps that are required for solving the issues
1.The steps for improving internal communication within Turkey Farmers Association of Australia are as follows:

Making both the mission and vision clear for the employees (Ruesch et al., 2017).
Strengthening the connection with the employees.
Implementation of online project management tools (Quirke, 2017).
Defining proper hierarchy structure for both Turkey Farmers Association of Australia and its members.

2.When the members staying in different locations are trying to conduct meetings then the best way to perform that kind of meeting is via online meetings (Sallam, 2016). The application of online meeting can be very effective in this kind of issues and it allows people to participate and get connected even when staying in remote locations. Four best kinds of online meeting tools that can be used are Adobe Connect Pro, GoToMeeting, and Skype for business, and WebEx Meeting Center. The ways for solving all members’ feedback on the proposed new campaign are as follows:

The feedback given to the Turkey Farmers Association of Australia need to be positive and the suggestions given by the members need to be clear.
The discussion of the members needs to be constructive.
Forming opinion for the group at large.

3.In the past, it has been found that the email sent to the members was not professional and due to which there has been a misunderstanding between the members and the Turkey Farmers Association of Australia. There have been several mistakes being committed by the organization which made those emails to be unprofessional. In a few emails there had been no attachment given which might be useful for the members in their work (Byrk et al., 2015). Moreover, in a few emails it can be seen that the name of the members was wrong and which created a chaos among the members. The email structure can be improved in the following ways which are as follows:

Writing meaningful kind of subject line.
Writing the message in a clear and focused manner.
Proofreading the messages clearly.
Showing proper respect to the recipient.

Closing
All the issues that are being presented in the case study are being identified and accordingly, solutions are being given for overcoming the issues by the Turkey Farmers Association of Australia.
Outlining a synopsis of the memo
Firstly, the issues of the members belonging to Turkey Farmers Association of Australia are being identified. Then, the strategies given by four companies are being studied and the best strategy is being chosen. Later on, the solutions related to three issues of the members of Turkey Farmers Association of Australia are being discussed.
Explanation about the benefit of compliance to the employee and organization.
According to the strategy being given by Company 1, it can be recommended that telecasting the ads about turkey for a repeated number of times could be effective in attracting people towards turkey meat.
Offering assistance and providing contact details.
Turkey Farmers Association of Australia
Telephone +61 8 8743 7563
Fax +61 8 6783 3436
info@turkeyfed.com.au
Business hours
Monday-Friday 9:00am – 5:00pm
References
Aydogdu, M. H., & Yenigün, K. (2016). Farmers’ risk perception towards climate change: a case of the GAP-?anl?urfa Region, Turkey. Sustainability, 8(8), 806.
 Byrk, A. S., Gomez, L. M., Grunow, A., & Le Mahieu, P. G. (2015). Byrk, Anthony S., Louis M. Gomez, Alicia Grunow, and Paul G. Le Mahieu, Learning to Improve: How America’s Schools Can Get Better at Getting Better. Cambridge, MA: Harvard Education Press, 2015.
Farahbakhsh, J., Hanbazaza, M., Ball, G. D., Farmer, A. P., Maximova, K., & Willows, N. D. (2017). Food insecure student clients of a university?based food bank have compromised health, dietary intake, and academic quality. Nutrition & Dietetics, 74(1), 67-73.
Quirke, B. (2017). Making the connections: using internal communication to turn strategy into action. Routledge.
Ruesch, J., Bateson, G., Pinsker, E. C., & Combs, G. (2017). Communication: The social matrix of psychiatry. Routledge.
Sallam, A. S. (2016). U.S. Patent Application No. 14/708,690.
Smit-Kroner, C., & Brumby, S. (2015). Farmers sun exposure, skin protection, and public health campaigns: An Australian perspective. Preventive medicine reports, 2, 602-607.
Yilmaz, H., Comak, M. B., & Turgut, F. (2016). ANALYSIS OF FACTORS RELATED TO FARMERS’BENEFITING FROM SAFFLOWER (Carthamus Tinctorius L.,) PRODUCTION SUPPORT: THE CASE OF CENTRAL ANATOLIA IN TURKEY. JAPS: Journal of Animal & Plant Sciences, 26(5).

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Questions:
Case study: You are the President of the Turkey Farmers Association of Australia, which consists of  sole operators, small producers and four big producers who have their own marketing teams. The  Turkey Farmers Association of Australia wants to launch an Australia-wide media campaign to  encourage Australians to think of eating turkey every day and not just at Christmas, so that turkey  producers can expand their sales. Turkey would be portrayed as a healthy alternative to red meat and chicken while being an inexpensive and versatile meal. Each member of the Turkey Farmers  Association of Australia were asked for their opinions about the ideas for the campaign. Most smaller  producers were happy to go along with the others, but the four major producers submitted marketing  proposals.
“Company 1: There is so much advertising these days, if we really want people to put turkey on the  table they need to see or hear our ads several times so that the message sinks in.
Company 2: Most people do shopping on Thursdays or Saturdays so we should use the budget to run  radio ads on those two days so people will hear it on their way to the supermarket.
Company 3: The goal should be to get as many people as possible to see our ad at least once. We  should compare the CPM (the advertising bought on the basis of impression) across TV, radio, newspapers and magazines, and pick options that gives us the biggest bang for our buck and then  schedule ads evenly across all days of the week.
Company 4: A combination of direct marketing, in-store samples, and a Facebook group would help us develop an ongoing dialogue without customers. Also using those media would make it easier for us to track the success of the campaign” (Sharp, 2017, p. 547).
The solution you decide to implement as the President is entirely your decision, you may choose one of the suggested company strategies above or combine up a maximum of three different strategies due to budget constraints or make an executive decision which uses none of this information. It is the communication from you, as President, to your members that is the important consideration, not the actual marketing strategy itself. Issues you need to address in your memo to your members:
1. Members have previously complained that they were not being asked for their opinions and decisions made by the Turkey Farmers Association of Australia were not communicated to members, as the first members knew a decision had been made, was when members saw the decision being talked about or advertisements were shown in the media. Therefore, the Turkey Farmers Association of Australia has issues of internal communication.
2. Members of the Turkey Farmers Association of Australia are located throughout Australia which also makes communication difficult and holding a meeting of all members at the same time almost  impossible. However, each member’s opinion was sought for the new campaign and each member  had a month to comment and give feedback on this campaign to the Turkey Farmers Association of Australia.
3. Emails sent from the Turkey Farmers Association of Australia are also seen to be unprofessional.  Due to budget restrictions, many staff are casually employed and student work placements, where  students are not paid for their work, are very important to keep the office of the Turkey Farmers  Association of Australia running.
Answers:

Opening
According to the given scenario, it has been found that the Turkey Farmers Association of Australia is trying to launch an Australian based media campaign for encouraging the Australians to eat turkey on a daily basis in their diet. They are trying to convince the Australians that it is not about eating turkey only during the Christmas rather they can in-take turkey as an alternative of chicken and red meat in a less expensive manner and which can also make their health conditions better (Farahbakhsh et al., 2017). All the members of Turkey Farmers Association of Australia have given their opinions regarding the campaign which was going to happen and over there four different companies have presented their proposal regarding the enhancement of turkey sales. Moreover, three different issues have been identified that need to be addressed by the President of Turkey Farmers Association of Australia.
To: The members of the Turkey Farmers Association of Australia
From: President of Turkey Farmers Association of Australia
Date: 12th December 2018
Subject: Proposal and recommendation for increasing the sales of turkey by Turkey Farmers Association of Australia.
Objectives and background
The main objective of this memo is about addressing of the issues of the members in Turkey Farmers Association of Australia by enhancing their communication skills followed by providing effective marketing strategies for the betterment of the turkey meat business. It can be seen that four different producers of meat have submitted their marketing proposals which can be effective to make a better recommendation for Turkey Farmers Association of Australia.
Description of the communication audit process
A communication audit process is a way toward distinguishing inside and outer correspondence qualities and shortcomings. It is a route for an organization to comprehend past correspondence rehearses, how well the objective market is educated of your organization, how well the present communication process is working, and what future specialized techniques could be utilized (Yilmaz, Comak & Turgut, 2016). At the point when the interchanges review is finished, an organization ought to have the capacity to comprehend and assess the objectives, adequacy, reach, and fulfillment of their present communication methodology and execution.
The four steps that are necessary to consider during the communication audit process are as follows:

Recognizing and setting the degree and system:Fundamentally, it is important to pick up an exhaustive comprehension of the association and its procedure. All the more explicitly, it is required to discover the issues the review ought to examine and after that need to comprehend what an individual is attempting to accomplish (Smit-Kroner & Brumby, 2015). Likewise in this stage, it is prescribed to increase senior administration purchase in, consequently recognizing the gatherings of people and conceding to a philosophy.
Revelation process:This progression is centered around research. Essential research could incorporate meetings, center gatherings, studies, and so on. Optional research will essentially audit paid, earned and possessed media.
Refining process:The refining procedure includes evaluating the gathered information. Now, it is imperative to recognize designs that are available in the examination and need to draw out key bits of knowledge.
Translation:At last, it is required to recognize the communication gaps and openings. It is necessary to review several areas such as message delivery and quality checking, identifying the quality of the relationship with the audiences, and evaluating the audience communication (Aydogdu & Yenigün, 2016).

Specific purpose
The specific purpose of the memo is about identifying the issues that are faced by the members of Turkey Farmers Association of Australia and accordingly solutions are required to be given for overcoming those issues of the members.
General purpose
The general purpose of the memo is about choosing the best strategies from the four strategies that are being presented with the case study and accordingly solutions need to be given for overcoming those issues.
Problems associated with the case study
Issue one
The first issue that is being faced by the members of Turkey Farmers Association of Australia is that they are not being asked for their personal opinions when any kind of serious decisions are being taken by the Turkey Farmers Association of Australia. The members-only get aware of the decisions of the association when they follow any kind of advertisements that are being shown in the media. This particular scenario provides a clear idea about the fact that there has been an issue of internal communication within Turkey Farmers Association of Australia.
Issue two
In the second issue, it has been stated that the members of Turkey Farmers Association of Australia used to stay at various locations around Australia and during the time of an important meeting it becomes very difficult for the association to conduct a meeting for all the members belonging to Turkey Farmers Association of Australia. This issue results in poor coordination among the members and which further leads to less productivity of turkey meat.
Issue three
The emails that are being sent to the members of Turkey Farmers Association of Australia are not at all professional and due to the restriction of the budget, they have employed many unskilled staffs by giving them less money. Placements have also being given to the students in Turkey Farmers Association of Australia but still, they failed to pay the salary to the students even after making them work very hard.
Action steps that are required for solving the issues
1.The steps for improving internal communication within Turkey Farmers Association of Australia are as follows:

Making both the mission and vision clear for the employees (Ruesch et al., 2017).
Strengthening the connection with the employees.
Implementation of online project management tools (Quirke, 2017).
Defining proper hierarchy structure for both Turkey Farmers Association of Australia and its members.

2.When the members staying in different locations are trying to conduct meetings then the best way to perform that kind of meeting is via online meetings (Sallam, 2016). The application of online meeting can be very effective in this kind of issues and it allows people to participate and get connected even when staying in remote locations. Four best kinds of online meeting tools that can be used are Adobe Connect Pro, GoToMeeting, and Skype for business, and WebEx Meeting Center. The ways for solving all members’ feedback on the proposed new campaign are as follows:

The feedback given to the Turkey Farmers Association of Australia need to be positive and the suggestions given by the members need to be clear.
The discussion of the members needs to be constructive.
Forming opinion for the group at large.

3.In the past, it has been found that the email sent to the members was not professional and due to which there has been a misunderstanding between the members and the Turkey Farmers Association of Australia. There have been several mistakes being committed by the organization which made those emails to be unprofessional. In a few emails there had been no attachment given which might be useful for the members in their work (Byrk et al., 2015). Moreover, in a few emails it can be seen that the name of the members was wrong and which created a chaos among the members. The email structure can be improved in the following ways which are as follows:

Writing meaningful kind of subject line.
Writing the message in a clear and focused manner.
Proofreading the messages clearly.
Showing proper respect to the recipient.

Closing
All the issues that are being presented in the case study are being identified and accordingly, solutions are being given for overcoming the issues by the Turkey Farmers Association of Australia.
Outlining a synopsis of the memo
Firstly, the issues of the members belonging to Turkey Farmers Association of Australia are being identified. Then, the strategies given by four companies are being studied and the best strategy is being chosen. Later on, the solutions related to three issues of the members of Turkey Farmers Association of Australia are being discussed.
Explanation about the benefit of compliance to the employee and organization.
According to the strategy being given by Company 1, it can be recommended that telecasting the ads about turkey for a repeated number of times could be effective in attracting people towards turkey meat.
Offering assistance and providing contact details.
Turkey Farmers Association of Australia
Telephone +61 8 8743 7563
Fax +61 8 6783 3436
info@turkeyfed.com.au
Business hours
Monday-Friday 9:00am – 5:00pm
References
Aydogdu, M. H., & Yenigün, K. (2016). Farmers’ risk perception towards climate change: a case of the GAP-?anl?urfa Region, Turkey. Sustainability, 8(8), 806.
 Byrk, A. S., Gomez, L. M., Grunow, A., & Le Mahieu, P. G. (2015). Byrk, Anthony S., Louis M. Gomez, Alicia Grunow, and Paul G. Le Mahieu, Learning to Improve: How America’s Schools Can Get Better at Getting Better. Cambridge, MA: Harvard Education Press, 2015.
Farahbakhsh, J., Hanbazaza, M., Ball, G. D., Farmer, A. P., Maximova, K., & Willows, N. D. (2017). Food insecure student clients of a university?based food bank have compromised health, dietary intake, and academic quality. Nutrition & Dietetics, 74(1), 67-73.
Quirke, B. (2017). Making the connections: using internal communication to turn strategy into action. Routledge.
Ruesch, J., Bateson, G., Pinsker, E. C., & Combs, G. (2017). Communication: The social matrix of psychiatry. Routledge.
Sallam, A. S. (2016). U.S. Patent Application No. 14/708,690.
Smit-Kroner, C., & Brumby, S. (2015). Farmers sun exposure, skin protection, and public health campaigns: An Australian perspective. Preventive medicine reports, 2, 602-607.
Yilmaz, H., Comak, M. B., & Turgut, F. (2016). ANALYSIS OF FACTORS RELATED TO FARMERS’BENEFITING FROM SAFFLOWER (Carthamus Tinctorius L.,) PRODUCTION SUPPORT: THE CASE OF CENTRAL ANATOLIA IN TURKEY. JAPS: Journal of Animal & Plant Sciences, 26(5).

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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
University: Central Queensland University

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Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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A contract is an agreement between the parties which is enforceable legally in the courts. There are several provisions of law which governs how the terms related to the contract would operate. A contract consists of a set of provisions which are known as contractual terms. The weightage of such terms are not equal as one term may have a more significant consequence as compared to the other in relation to their brea…
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If any person wants to carry out his business in the form of a company, then, it is necessary that the registration or incorporation requirements of such country must be met. In Australia, the Corporation Act 2001 and the guidelines laid down by ASIC provides with the steps that must be accomplish in order to establish a corporate entity.  (Malbon & Bishop, 2006).
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BUSN20017 Effective Business Communications

BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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BUSN20017 Effective Business Communications

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Course Code: BUSN20017
University: Central Queensland University

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Country: Australia

Question:
This is a graded unit: your overall grade will be calculated from the marks or grades for each assessment task, based onthe relative weightings shown in the table above. You must obtain an overall mark for the unit of at least 50%, or anoverall grade of ‘pass’ in order to pass the unit. If any ‘pass/fail’ tasks are shown in the table above they must also becompleted successfully (‘pass’ grade). You must also meet any minimum mark requirements specified for a particularassessment task, as detailed in the ‘assessment task’ section (note that in some instances, the minimum mark for a taskmay be greater than 50%). Consult the University’s Grades and Results Procedures for more details of interim resultsand final grades.
All University policies are available on the CQUniversity Policy site.You may wish to view these policies:Grades and Results Procedure Assessment Policy and Procedure (Higher Education Coursework) Review of Grade Procedure Academic Misconduct Procedure Monitoring Academic Progress (MAP) Policy and Procedure – Domestic Students Monitoring Academic Progress (MAP) Policy and Procedure – International Students Refund and Excess Payments (Credit Balances) Policy and Procedure Student Feedback – Compliments and Complaints Policy and Procedure Acceptable Use of Information and Communications Technology Facilities and Devices Policy and ProcedureThis list is not an exhaustive list of all University policies. The full list of University policies are available on theOn successful completion of this unit, you will be able to:1. Demonstrate advanced knowledge and skills required in written, oral, and interpersonal communication to address complex business problems2. Apply professional business writing and oral communication skills to effectively inform or persuade a target audience3. Deliver effective presentations to transmit knowledge, skills and ideas to both specialist and non-specialist audiences and achieve business objectives4. Critically analyse communication challenges faced by organisations by applying established theories to developinnovative strategies to address them5. Demonstrate the skill to autonomously reflect about good practices in workplace communication in differentorganisational contexts6. Engage and collaborate with team members to demonstrate oral, written, and interpersonal communication.
Answer:

Communication Audit process
The process of the communication audit might refer to the various processes that might deal with the various processes and the methods that are implemented within the concerned business organization in order to put forth an understanding of the identification of the various major strengths as well as the key weaknesses that have been faced by the members of the workforce of the concerned business organization in discussion at a certain given point of time (Quintanilla & Wahl, 2015). The business organization that has been taken into account in the concerned paper is one of the dealers in the field of the software that is required for the management of the data, Data Solutions. The company is known to have been active in the area of Brisbane in Australia.
General purpose
The following essay aims to deal with the qualitative significance of the various communicational issues that have been faced by the concerned members of the workforce within the given business organization, Data Solutions, Brisbane.
Specific purpose
The essay further proceeds in the path towards providing as well as describing the various ways in which the concerned organization might get rid of the various communicational issues that the concern has been facing as discussed in the case study.
Problems
The given organization in discussion, one of the dealers in the field of the software that is required for the management of the data, Data Solutions has been observed to have been facing a number of issues that pertain to the matters that are related to the lack of the proper communication within the various departments as well as the various levels in the hierarchy that has been present within the concerned business dealer of the software that is required for the management of the data, Data Solutions. The case study reveals the fact that the concerned employees as well as the various members of the management of the concern as well as the various members who have been bearing the consequences of the irregularity in the matters that are observed within the communication within the area.
Problem one
The company has been facing major issues in the matters that pertain to the choice of the various communication medium that might be implemented in order to deal with the various instances wherein the communication is necessary in order to deal with the various matters that pertain to the addressal of the various matters that might take place within the organization as well as deal with the audience that might be involved in the various matters that various situations that are faced by the employees of the organization might influence the correct form of the communication that needs to be maintained within the concerned organization (Brink & Costigan, 2015).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization (Citak, Toruner & Gunes, 2013). This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Problem two
The other problems that have been faced by the concerned organization deal with the fact that there is a lack in the face to face communications within the supervisors and the employees working at the lower hierarchical levels of the concerned company. This might result in the improper functioning of the various members of the concerned organization which might in turn lead to the conditions wherein the smoothness in the operations of the company might be hampered (Rouse & Al?Maqbali, 2014). The ineffective nature of the communication within the employees and their respective supervisors might lead to the conditions wherein the concerned tasks at hand might not be accomplished in a proper manner thereby stunting the overall growth of the concerned company.
Problem three
The company has also been reported to have been facing the various issues that have been pertaining to the matters that deal with the delivery of the various emails. The emails that are being sent out within the concerned organization as well as to the concerned stakeholders of the organization have been known to have displayed a great degree of unprofessionalism within the subject matter of the mails as well as the writing strategies that have been displayed within the concerned mails (Drury-Grogan & Russ, 2013).
This might also include the matters that pertain to the factors that are associated with the hindrance in the proper conveyance of the matters that are related to the communication of the various decisions that are taken at the managerial levels to the concerned employees of the company that are employed at the lower levels of the hierarchy of the concerned organization. This might lead to great amounts of discrepancies within the workforce of the concerned dealer in the field of the software that is required for the management of the data, Data Solutions, Brisbane.
Action steps to solve the problems
In order to deal with these various communicational issues that are present within the concerned organization, the concerned company might be advised to follow certain measures.
Problem one
The concern that had been raised due to the matters that pertain to the miscommunication as well as the non-communication within the various departments of the organization, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane might be advised to implement the proper mails through the official mail chain of the organization. This might help in the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization (Schafer, 2013).
Problem two
The other issue that is faced by the organization due to the ineffective communication within the executive members of the organization and the employees of the organization might be averted by implementing the various techniques that allow the communication between the two hierarchical levels within the organization like the various ways that include the video-conferences with the concerned team members within the workforce of the organization (Vertino, 2014). The supervisors might also be advised to pay regular visits to the concerned location wherein the employees have been serving the organization. This might help the concerned supervisors to have a clearer vision of the problems that are faced by the employees.
Problem three
The problem of the inappropriate and unprofessional emails that are being circulated within the organization as well as the other stakeholders of the company might be rectified by implementing and conducting the various training sessions within the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane. This might also help in the overall improvement of the concerned organization in discussion, Data Solutions Brisbane.
Closing
Synopsis
Thus, it might safely be concluded that the concerned organization might face an overall improvement in the concerned operations of the company with the implementations of the recommended procedures within the organization.
Benefits to employees
The employees of the organization might be benefitted from the proper communication of the minutes of the concerned meetings that have been conducted within the concerned managerial levels of the organization. The various measures that have been recommended might help the concerned members of the workforce of the organization to gain the required amount of motivation as well as training so that they might contribute the best of their capabilities towards the concerned organization in discussion, the dealer in the field of software that is required for the management of the data, Data Solutions, Brisbane.
References
Brink, K. E., & Costigan, R. D. (2015). Oral communication skills: Are the priorities of the workplace and AACSB-accredited business programs aligned?. Academy of Management Learning & Education, 14(2), 205-221.
Citak, E. A., Toruner, E. K., & Gunes, N. B. (2013). Exploring communication difficulties in pediatric hematology: oncology nurses. Asian Pacific Journal of Cancer Prevention, 14(9), 5477-5482.
Drury-Grogan, M. L., & Russ, T. L. (2013). A contemporary simulation infused in the business communication curriculum: A case study. Business Communication Quarterly, 76(3), 304-321.
Quintanilla, K. M., & Wahl, S. T. (2015). Business and professional communication: keys for workplace excellence. Sage Publications.
Rouse, R. A., & Al?Maqbali, M. (2014). Identifying nurse managers’ essential communication skills: an analysis of nurses’ perceptions in Oman. Journal of nursing management, 22(2), 192-200.
Schafer, J. A. (2013). Effective leadership in policing: successful traits and habits. Durham, NC: Carolina Academic Press.
Vertino, K. A. (2014). Effective interpersonal communication: A practical guide to improve your life. OJIN: The Online Journal of Issues in Nursing, 19(3), 1-6.

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